Generic atmosphere, painfully expensive. Won’t be back.
Service
Dine in
Meal type
Brunch
Price per person
£20–30
Food: 4
Service: 2
Atmosphere: 2
Recommended dishes
Bakery
Walked in, was completely ignored by a middle aged blonde woman.
After 2/3 minutes waiting to be served, a customer walks in and is served straight away. What on earth is going on? Safe to say, I walked out after that.
There is no argument when it comes to good coffee Gail’s serves probably the best in the area, along with an array of pastries and fresh baked bread it is undoubtedly the best of them all, however time and time again I’ve come across one of their servers, I believe this to be the manager who is as miserable as it comes.
Yes, I know it is tough to open so early in the morning, yes I know work is hard and one is probably not a people’s person, but you are hired to do a job and when you are charging those prices and when you are giving a service you need to do it with a BIG smile on your face no matter what.
It is a customer facing role and specially the first contact some commuters or early risers have first thing in the morning.
I don’t want to be made feel guilty you are serving me, not do I care if there are two trays of pastries, I know what I want and I’m expecting it to be done in a friendly and pleasant manner.
Very disappointed with my visit this morning I hope as a business you take these reviews and comments seriously and train all your staff accordingly.
I have no complaints about the lady making the pastries she was very pleasant but you do need to do something about a person who clearly isn’t happy working there and she’s not afraid to make those feelings obvious to your paying customers.
Service
Take out
Meal type
Other
Price per person
£10–20
Food: 5
Service: 1
Atmosphere: 2
Recommended dishes
Bakery
Delicious food and coffee. Usually eat there once a month as it is pricy but worth the flavours. Best coffee around the area
Service
Dine in
Meal type
Brunch
Price per person
£10–20
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Bakery
For people who have allergies who are affected when it's in the air I have a dairy allergy and the smell of dairy that in the air makes me feel like I going to be sick (which isn't there fault I know) but I thought it was important to say also it's very expensive
Price per person
£10–20
Food: 1
Service: 1
Atmosphere: 1