Wingstop Restaurant in Mineral Wells

Name: Wingstop
Address: 937 FM 1821, Mineral Wells, United States
Telephone: 19406542700
Rating: 3.3

Owner not registered

Wingstop

Reviews

#49 From 91 in Mineral Wells

6.5

39 Review

Ambience

6.5/10

Food

6.5/10

Interior

6.5/10

Prices

6.5/10

Service

6.5/10

More details

Price

Establishment type

Restaurant

Features

Wheelchair Accessible

Information

937 FM 1821, Mineral Wells, United States

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Website Wingstop

About

Nicely cooked chicken is among the dishes to be tried at this restaurant. Food delivery is a big plus of Wingstop. But google users rated this place and it didn't get a high rating.

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Dalton

Source:

4 months ago

Food is good but this location is run by children. Every visit reminds me of this. During this visit, the employee ringing up my order was interrupted but the employee counting the drawer next to her to update her on her recent relationship developments. I then spent the entire visit listening to them loudly discussing gossip and literally whooping and hollering like they were at a concert. They got my order wrong slightly which isn't a big deal, but when I asked for it to be corrected (I ordered regular fries with extra seasoning and they gave me large fries with no seasoning), at first she just handed me a cup of seasoning to which I had to tell her no, I wanted them tossed and seasoned properly. After she did, she handed me the fries and said "I don't know how you do this bro, I can't eat all that seasoning." I thanked her for giving me her completely welcome 2 cents on my food choices and at this point I ate a little bit just ended up taking the rest to go to get out of this restaurant. Just unprofessional. I hate that this is the only Wingstop location to choose from within a reasonable distance. Service Dine in Meal type Dinner Price per person $20–30 Food: 4 Service: 2 Atmosphere: 1

Candice Self

Source:

5 months ago

The last 3 times I received my take out order they dropped the ball & got my orders wrong. They always short my wings. When you let them know their mistakes they get an attitude with the customer. Very rudely ran. When they opened they had great management but something's gone downhill in the management change. I'm debating on ever going back Service Take out Meal type Dinner Price per person $30–50 Food: 3 Service: 1 Atmosphere: 1 Recommended dishes Wings and Fries

Isabell Morales

Source:

7 months ago

Worst customer service experience I’ve ever had! An hour before closing I placed my order over the phone for pick up. When I arrived the 3 employees that were present were cleaning. I stood at the counter for 10 mins before any of the employees acknowledged me then once they did they acted like I inconvenienced them. I paid for my order and left. When I arrived home not only was my order incorrect the quality of the wings were dry and terrible. I would have understood if they were extremely busy but I was the only customer they had. The food was way too expensive to be so terrible. I definitely won’t be going back. Service Take out Meal type Dinner Price per person $20–30 Food: 1 Service: 1 Atmosphere: 1

MW MOM

Source:

7 months ago

Food was great but it took way too long to get it to the table. I understand they make it fresh, but had an hour for lunch and went straight in, ordered, and waited over 20mins to get any food to the table. Very clean and nice dining area but not a lot of seating. Service Dine in Meal type Lunch Price per person $10–20 Food: 5 Service: 3 Atmosphere: 4 Recommended dishes Wings and Fries

Phillip Stephens

Source:

8 months ago

I went here when they first opened and will never go back. I didn't like their menu choices for one thing. I tried 3 and they were awful. I am 72 years old and have poor teeth (not their fault) but the wings were so overcooked and tough I couldn't even chew them. That is NOT how I like my chicken. They are also overpriced for such awful product. I will never go back. Service Take out Meal type Lunch Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1

Carly Chesnut

Source:

A year ago

Ordered online - 30 Bone-in wings, drove home 25 minutes out of town and they were all boneless. I called to let them know. They said, sorry bout that *click*. Waste of time and money.

Barbara Josselet

Source:

7 months ago

$50 dollars worth of wing combos picked up. Not one ranch given after paying for extras. No carrot sticks that I paid for. Called to tell them and was told I could get them on my next call in order! Service Take out Meal type Dinner Price per person $50–100 Food: 4 Service: 1 Atmosphere: 1

Tony Froid

Source:

A year ago

We ordered online and somehow were charged double ($42 x 2). The check out girl caught it and let us know. She said we when we pick the order up it could be taken care of. When we came in to get the order another worker said there was nothing they could do. She was actually a bit combative from the get go. I asked for at minimum a gift card to use later for the extra amount we were charged and we wouldntbworyy about the refund. She said they do not do that. The manager was off so I asked if she would call me when she returned to work so we could discuss. It has been 2 weeks with no call back. We are out $42! Simple lack of customer service inside the store will keep us from coming back plus the food was below average. Will get our wings somewhere else. This review doesn't matter because wing stop does not monitor reviews and definitely does not put the customer first.

Mark Fisher

Source:

A year ago

It’s great if you want some chicken wing But the french fries were kind of strange had a bunch of salt and look like sugar on it too

Dshawn Allen

Source:

A year ago

Thank you, Ashey (shift lead) for fantastic Customer Service. I literally feel like I walk into a Chick-fil-A and on top of that the place is clean and they were very intentional with everyone that walked in. I was frustrated because of issues with the phone order. They took charge of the situation and they handle it and so I’m now on the new loyal customer. They should get a raise or a bonus.

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