Door locked in during lunch time. 2 different drivers canceled my order. They won’t open the door and was asking the drivers to wait behind a long line in the drive thru. Poor kid cried because his nugget meal came an hour and a half later all soggy and nasty.
Girl at window was extremely disrespectful told me my order wasn’t placed I showed her the name and order had very bad attitude never coming here again.
Ordered the loaded nacho burger for delivery, came about an hour late and had no toppings and was covered In what looked like dish water, mayo(?) and nacho cheese. Customer service said their systems were down and couldn't help me until next week, and no one will pick up the store phone.
Update:
William texted me personally to apologize acouple days later. Although the customer care was no where close to immediate, it's extremely appreciated that there was outreach on corporates end.
Service
Delivery
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 2
Atmosphere: 1
The drive through person cut me off when I was giving my order. He didn’t ask me a size or just a sandwich or meal, and assumed I was gonna order 1 meal. I actually was gonna order a second sandwich for a later meal time in the day. The line for drive through was backed up. Then when I went to pay, he gave me back my card and handed me my food and drink while calling me captain America because of the shirt I was wearing. I guess he was trying to make me laugh but I was in no mood because of a headache, and being cut off on the speaker. The unprofessionalism of nicknaming or name calling customers, trying to be funny is unethical for business. Stop doing those things and maybe you won’t be backed up at the drive through and have happier customers at the window.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 1
Atmosphere: 3
Sign says $1.69 for junior fries. The guy rings me up at 2:29 and tells me that's the price he doesn't "control the computer.". I'm not sure who's more in control of the computer and the sign, Wendy's or me, going through the drive-thru? Somebody should figure that out at the store...
Food: 1
Service: 1
Atmosphere: 1
The lobby is closed at 715pm on a sunday night?? I am guessing this is not a "corporate approved" thing - more like a "workers don't feel like it" thing based on what I saw....
Food: 3
Service: 1
Atmosphere: 1
If I could give 0 stars I would. My wife and I thought we'd try this Wendy's again after MANY previous bad experiences, and it didn't disappoint. We, along with 2 other customers, waited almost 10 minutes at the counter without any employee even acknowledging us being there. At one point, I yelled back to the woman handling the drive-in orders if the counter was open, and she just stared at me without ever answering. Needless to say, we walked out. This place just continues to be a dump as far as service is concerned year after year.
Service
Dine in
Meal type
Dinner
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
