Wake Up Call - North Pines & Trent Restaurant in Spokane Valley

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#65 From 261 in Spokane Valley
9.2
10 Review
Ambience
9.2/10
Food
9.2/10
Interior
9.2/10
Prices
9.2/10
Service
9.2/10
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Price
$$$
Establishment type
Restaurant
Reviews
10 reviews
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Love going here for my coffee and breakfast on my way to work. Always so friendly and fast when I come to visit. And I really enjoy trying their flavors of the month...and I really like that it gives a picture and says exactly what's in them. Service Take out Meal type Breakfast Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Drip Coffee
I usually don’t write reviews but WOW!! The night time girls at this pines location are absolutely one of the best crews in Spokane. I usually go to other wake-up calls around Spokane but have stopped here on Monday and Tuesday night this week and they are some of the nicest, fast paced workers I’ve met at wake-up call not to mention my drink has been delicious both times. Shout out to you girls! Food: 5 Service: 5 Atmosphere: 5
I've been coming to this location since it opened. Always good coffee, italian sodas, and red bull drinks! And the baristas are always friendly and helpful with flavor suggestions. The kids love that they give free suckers too! Meal type Other Price per person $1–10 Food: 5 Service: 5
It's difficult for me to write this. But I feel it is important because I learned today, this company does not fight for loyal customers. If there is ever any questions about something your word, your voice, will be meaningless. Even to corporate. And they will tell you that their employees will always come first. Which I appreciate in a company. But to dismiss someone's truth and stand behind individuals whose blatant lies have taken not only what made me feel safe but my reputation at more than one of these locations is shattering. So if I can't be heard and I can't tell my truth to this company then I'd like to share it with you. Take it or leave it, I can't tell you what to do but I can make others aware to be careful of your interactions here. They will completely dismiss your truth and even be unwilling to investigate a situation that they quite frankly made me feel like I was being predatory in. I used to go here twice a day to write for the last almost two months, I'd say. Having autism it's difficult to find places/people I trust to feel safe around. I have never been disruptive or tried to take any of the employees from their work. I never said much and ALWAYS waited patiently while they skipped over me to take orders in the drive thru. If an employee engaged me in conversation I engaged back. I sat. And I wrote. And I felt safe. During the course of my visits one employee (a female) would give me free coffee and bagel sandwiches and wouldn't take my money from me. No matter how much I insisted. It seemed a bit more than just friendly barista to customer. Upon finding out that I am quite a bit older than she, I made sure I didn't pursue overly-friendly conversation with this individual. Suddenly her energy shifted and the next time I saw her she was seeming as if we had never spoken two words to each other since I've visited. Last night was no different and so I asked this individual if there was anything I had said or done to upset her or cause a sudden shift in the energy she had around me. She said no. Then a car came to the window and she asked me to wait at the counter, so I did. I apologized again as I was very confused about why she was treating me so differently when she had just been talking to me and another of her coworkers (on a separate occasion) about our approaches to those we'd ask out and that was when we discovered quite an age gap and the shift came. Then, last night, she and another individual at this location took it upon themselves to create a situation and lie telling management that I made them feel "unsafe" and was asking them for their phone numbers! It looked on camera as though I was lingering at the counter when I had gone up to ask if everything was ok. I asked if she was sure but a car came and she asked me to wait AT THE COUNTER while she helped the car. I stood for maybe a minute and then just said I just wanted to make sure everything was ok and I hope I didn't upset her somehow. She said everything was fine and I went back and sat and finished writing. I left and didn't say another word to her. Today, I received a phone call from a manager telling me what had been said about me. When I tried to explain that the situation was untrue and how upsetting it was since I've never caused a problem in the time I've visited. It didn't matter, for the "safety of the employees" I was no longer welcome in the lobby BUT they would still accept my money through the drive thru. I went to another location in hopes of speaking to someone who could help only to have an employee there tell the manager that I was yelling at them. I was crying and upset but never rude or raising my voice. I was shocked when the manager came to speak to me and was so immediately condescending. She took her employees word to heart and treated me immediately like a threat. No compassion. Just dismissed. I left crying and feeling so low. It's crazy how something that feels so safe and loving can suddenly turn into a nightmare. Maybe this too will be dismissed: by you, by them but my story has been told here. 🦘 Service Take out Meal type Other Price per person $10–20 Food: 5 Service: 1 Atmosphere: 1
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Chaz
Source: google
10
3 months ago
Great service! Love swinging by to say hi to the staff as they're always friendly and even give my dog special attention! They always seem to go the extra steps to make sure we're happy with the coffee and pup cup / dog treat! Kran was the first employee to remember what my order was and has never failed to give us great service and always sends us away wearing a smile, great service here! Meal type Breakfast Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5
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Brianna Engle
Source: google
10
3 months ago
Always clean and fast but friendly service. Love seeing aletheia on the weekends and always getting awesome service, great drinks, and leave feeling refreshed and satisfied. Great location, wish she worked on the week days too!! Thanks wake up call 💖 Service Dine in Meal type Other Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Dragon Fruit Redbull Italian Soda
I came to this coffee stand one afternoon while I was on holiday in the area, with absolutely no clue what I wanted. When I got to the window I was greeted by Kran we had an amazing conversation and he shared some of his extensive coffee knowledge with me and helped my make a decision (a delicious decision at that!!). He was so kind, helpful, and an absolute joy to speak with. If I was local I would make this my regular stand because the staff and managers there are amazing! Food: 5 Service: 5 Atmosphere: 5
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Aimee
Source: google
10
3 months ago
I love this place and the employees, especially Kran! The employees are ALWAYS spot on with their customer service and they welcome you with a smile and quick service. Kran seems to always exceeds my expectations of customer service and always goes above and beyond the order taking and delivers the experience feeling like you have made a friend and gained great coffee all at the same time. I especially like that when the drive thru line starts to form, they will send out an employee to start taking orders to speed up the the time waiting and exceeds all others with service. Absolutely the best in Spokane! Service Take out Meal type Other Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5
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Jessica Yeager
Source: google
10
4 months ago
Anytime I visit this location service is quick and friendly! My drinks are always amazing. This morning Annaka was quick and friendly at getting our order and almost as soon as we reached the window Kiana had our drinks done and the tasted amazing! Thank you ladies Price per person $1–10 Service: 5
The girls here are so sweet and energetic. They really made for an amazing experience. I usually go to the evergreen location because it’s closer to home but we were heading to the dog park and my pup got so spoiled!! I got the blue tea which was really nice and refreshing! He got a pupcup to die for! He lost his cute little mind and almost took us out with his tail it was wagging so hard Service Take out Meal type Other Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5
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