Came back to tropical smoothie today after a rough experience Much better experience. Staff was quick and responsive. The manager was well composed. Cashier informed me about half off smoothies before 10 am! Manager showed concern with her staff asking where they feel more comfortable doing food or smoothies. Loved that!
Manager ensured a great experience overall!
The smoothie was great the cashier could have been a bit more friendly she looked like she didn't want to be there and when I asked her info about big groups coming in she couldn't answer and told me to see a manager because it was a Sunday. I have no problem with that however a little more of a personality with a smile would have been nice 😊
Sam rocks! She acknowledged me as soon as I walked in. Letting me know she would be right with me. She started to take my order, and I was finished she repeated to make sure all my requests were met. The POS gave her some issues, so she asked once more.
She told me everything would be done shortly and to take a seat. Once I got MY smoothies and food, she gave me a fist bump!. She made my day! Thank you, Sam.
Service
Take out
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Mocha Madness
I just stood for 30 minutes and no one even acknowledge our existence. They were so slow and they didn’t even take our order. So we just left and other people were standing there before we arrived still waiting for their orders or to be rung up
Tropical Smoothie of East Northport is the worst. Sandwiches are slapped together and usually smothered in whatever sauce it comes with. Delivered orders are always missing items. Although they are a franchise, the manager says they cannot ever refund for missing items and to contact corporate. The final straw is when I ordered smoothies and the manager called to say they ran out of ice. He then refused to cancel the order or issue a refund even though they could not make smoothies at a smoothie place! Too bad. Everyone loves smoothies but this place has no actual management. Just a bunch of kids who could give 2 sh#ts about your food.
I placed an order through the Tropical smoothie app for a Baja wrap. I called the store directly to make sure my order was correct and asked for the wrap to be turned into a bowl instead. I was assured it was not a problem and asked that both sauces requested (pineapple salsa, extra jerk sauce) be placed on the side and not forgotten, they confirmed everything was fine. I received my order the bowl was all lettuce, 2 pickled red onions in the entire bow along with 2 pieces of chicken. I called and spoke with Destiny, who was not polite or pleasant to speak with at all. Destiny confirmed they ran out of the pineapple salsa and had no idea why I only received 2 pieces of chicken and no jerk sauce. I'm at work on lunch break, I cannot leave to have my lunch replaced. I asked if they can send someone to replace it, I was told I can come in for a replacement myself. I asked for a manager several times and Destiny stated they were really busy and no managers were available and the manager will say the same thing she just said. I asked for a refund and Destiny stated they have to figure out what to do because it's not through them? Again I asked for a manager she asked why and I informed her it's because of her disgusting, rude attitude, everything else I was willing to be patient while they figured out, I was hung up on after that. IF YOUR EMPLOYEE, DESTINY, IS NOT HAPPY WITH HER JOB SHE NEEDS TO FIND ANOTHER ONE. I've never had this happen to me at this location. She should in no way represent your company ever!!!!
At around 1:15 today, I noticed a manager cursing out and threatening a worker. The worker yelled "I don’t have to be here." The manager of this location needs to be spoken to. She was super disrespectful to the girl working who said she doesn't have to be there. Disgusting service and I honestly don’t even want to come back to this location.
I normally don't write reviews but the girls at this tropical smoothie were so friendly and helpful. The girl with the aloha tattoo gave me a few recommendations, told me what was new, and the best part was my chia banana max was made super fast!!! I will definitely be coming back!!!
Another review by: CALOGERO Very professional the quality of the food is excellent. Revised April 7th 2023 At Lakefield road location tropical smoothie.. So I went in there a week prior and this African American Girl was working. But I never saw her before and. She said she has been there for a year so I asked for my discount. Because people who work in the shopping center get a discount at that location. She said she knew nothing about the discount and would not give in so I canceled my order. And left I then came back a week later on April 7th and I saw Christina. The manager who was very pleasant and I told her what happened and she made me feel. Welcome and apologized and did give me a discount when I ordered food and she gave me a little bonus of a smoothie and I was extremely happy. With Christina the manager.. And the chicken pesto sandwich is so good. And you have to try the Bahama MAMA smoothie.OMG SO GOOD.
Service
Dine in
Meal type
Dinner
Price per person
$1–10
This place needs a complete reevaluation by the management staff. To start I waited almost 10 minutes for my two smoothies this morning. The young boy that made my smoothie did not make it right, which caused me to have to wait another three minutes to have it remade. When I got to my car and my daughter and I tasted our smoothies, we were literally crunching on the ice as we took a sip. needless to say, I am very disappointed and will not be returning back to this establishment.
