Nice location and new restaurant to provide one of the quick and best service in town. The smoothies taste great and have a good food.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Tropical Smoothie Cafe is our new go to place and we have spent hundreds of dollars at this specific location alone, as we cater their food to board meetings. The first catering was a tax exempt order that turned into a debacle. We were first told to call 2 days in advance. I did and they said call the day of the order. Then I called the day of the order at 11AM for the 530 PM pick up and they acted like 10 wraps was an impossible task. They didn't know how to process it as tax exempt either, so we had to pay taxes. I emailed the owner, Brian, and nothing, so we just wrote it off as it was not important to the owner to get back to us. By the way, Brian, if you still own this business, your employees were talking smack about you when we ordered that day. That's how I knew to address you by name in the email.... On two other occasions we have personally dined here and received a cold shoulder from employees, and today will be the last. Of the 3 employees there at 1130, no one said hello, thanks for coming or anything..not a word...zombies....not only to us but the drive through, too. What a horrible vibe. We watched one guy waiting on his order just walk out. The food and model for this chain is by far one of the best I've ever seen but we will NOT be back to this location and I hope corporate is watching these reviews.
To sit in the drive thru with no acknowledgment for 5 min . I honk still no answer and then the lack of urgency when I tried coming inside. I decided I didn’t want anything from the terrible service. I assume my stuff would have reflected that. Hire better staff or get some experienced managers in there thank you. I won’t be back and I see the trend of terrible reviews. If you’re the owner and care about this bushfire your staff and get a new one
Waited in the drive through for about 10 min. No one answered. Finally drove up to the window and waited. Honked after about 5 min or so. Finally went inside and there was no one there. My husband yelled and there was no response. I don’t know if they just abandoned the store or didn’t want to take our order but either way, won’t be coming back. Waste of time.
I placed an online order , arrived at the drive thru and waited for 6 min nobody came to the speaker, so i drive up to the window and it’s 4 people all standing around and i saw two people look at me and they continued to ignore me , i waited 10 more mins at the drive thru window and still no acknowledgement , so i had to literally knock on the window of the drive thru to get attention , wow is all i can say
