Tim Hortons Bakery,Restaurant,Fast food,Cafe in Southgate

Name: Tim Hortons
Address: 16801 Fort St, Southgate, United States
Telephone: 17342468345
Rating: 2.9

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Tim Hortons

Reviews

#59 From 76 in Southgate

5.7

390 Review

Ambience

5.7/10

Food

5.7/10

Interior

5.7/10

Prices

5.7/10

Service

5.7/10

More details

Price

$$$

Establishment type

Bakery, Restaurant, Fast food, Cafe

Features

Information

+17342468345

16801 Fort St, Southgate, United States

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Website Tim Hortons

About

Perfectly cooked timbits can make a great impression on you. Visit this restaurant for delicious wine. You will be offered good iced coffee or good cappuccino. Clients don't like breakfast sandwiches at Tim Hortons. This place is well known for its great service and friendly staff, that is always ready to help you. But this spot hasn't got a high rating from Google users.

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121

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148

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3 months ago

My biggest issue with this location is that the employees just don't listen to a word out of the customer's mouth. Last time I was here, I had to wait extra time for literally every item because the first time they brought it out it was wrong. I asked for a mocha latte, got a regular coffee mocha. I asked for a breakfast biscuit sandwich, they made a croissant sandwich, etc. Granted, the employees from this last time were apologetic and happy to remake it, but after the third item ordered by my group had to be remade it was just annoying. This is not the first time I've had orders come out completely wrong from this location and I'm not sure if it's lack of listening or lack of training on your menu items. Either way, this entire franchise has kind of gone downhill with customer service ever since being purchased by BK 😞 Food: 3 Service: 2 Atmosphere: 3

Jesse Hopkins

2 months ago

Unfortunately this restaurant has the worst people that work the afternoon shift, went thru drive thru on my way into work stopped at 7 15 p.m they told me they were totally out of food and bagels only because the blonde wanted to be lazy and close the store she didn't want to have to re-learn the toaster. Gave me my coffee but was too in a hurry that she didn't put the lid on all the way so the whole cup dumped on my lap and all over my car in the drivthru. I have badly burned legs and genitals due to this person wanting to be in a hurry to close this store. 😫 horrible service and staff, will never stop here again. Food: 1 Service: 1 Atmosphere: 1

Tony Chakur

A month ago

This Tim Hortons is great. It was super clean and they had free wifi. And when my coffee came out a little too sweet for my taste they remade it free of charge. Great customer service. Meal type Other Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5

Cliff VanGieson

4 months ago

I came in to get a coffee and a couple of donuts, the young lady that was working the counter was doing a great job. I think her name started with a V. There was two or three workers that were just walking around doing nothing while the line grew larger. A manger which was a older lady came out and told the younger lady at the counter if she can't get the line down she will remove her from the front counter. My thing is if the manger lets other employees walk around and do nothing she should give the young lady at the counter help! Service Take out Meal type Brunch Price per person $10–20 Food: 3 Service: 5 Atmosphere: 1

Alexia F

Fist time coming here and definitely my last. I went inside to grab my order and watched in shock as an employee made a customer cry from being so mean to her. I have never in my life been so disgusted. I walked out without even getting my stuff because I will NEVER support a place that treats people that way. Literal trash works here. Service Dine in Food: 1 Service: 1 Atmosphere: 1

Freddie Ruger187

ordered a breakfast sandwich and it had mold on it. contacted your support and never heard back from the manager like i was supposed to. wont be going to tim hortons anytime soon Service Take out Meal type Breakfast Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1

Jim Rutkowski

5 months ago

Very inconsistent service in drive thru. Sometimes they take one car at a time. Gave up ordering the omelet bites. Sometimes they are really good. Other times they are screaming hot, sometimes cold. Sometimes rubbery, sometimes burnt. Sometimes they are reheated in a panini press with char Mark's. The final time they were crispy burnt. Service Take out Meal type Brunch Price per person $1–10 Food: 2 Service: 3 Atmosphere: 3

Ken Nichol

Overall, poor experience due to the online app (not the store). No espresso, no oatmeal at the Southgate location. TH corporate review order #9112. Food: 4 Service: 4

Michael Brohl

Very rude. They have greatly improved in attitude and service. I am adding 2 stars. If they stay consistent, I will add more. Meal type Breakfast Price per person $1–10

Rhonda Dolunt

This is a prime location, but I pass this one on a regular basis after having such a poor experience with a manager here. This person either had a terrible day each time I was in or should not be working with people. Service Dine in Meal type Lunch Price per person $10–20 Food: 2 Service: 1 Atmosphere: 1