With a heavy heart I unfortunately must give The Outpost family restaurant a bad review. As residents of Piketberg for many years we supported the restaurant when it kick started its journey but with recent events and the recent ways we have been treated I will not recommend.
We ordered 3 burgers take away one Wednesday night and 2 patties were still raw, and one was burnt, we waited 40minutes and the restaurant wasn’t busy at all. We reported this to management but also struggled to get hold of management in the first place.
The evening after (Thursday) we decided to go for a sit down and order a meal in hopes the food would be better, but we were disappointed yet again. The garlic snails weren’t cheesy and creamy but rather watery and the snails were chewy, the chicken in the other meal was undercooked and this is a big danger for anyone who knows, raw chicken cannot be consumed. We were extremely unhappy and to top it all two waiters helped us, but we had to wait about an hour before we even ordered the food and another hour for it to arrive. And again, the restaurant was nearly empty.
We then struggled for nearly a week to get hold of the management to report this. When we eventually got hold of the management, they said they would take care of it and get back to us the next morning.
It’s been almost 2 weeks since.
Now for my final review, I went to the restaurant last night in hopes to relax and dine with a friend. We ordered drinks and waited 2 hours without anyone coming to check on us or asking if we wanted to order. We decided we were fed up and wanted to pay and waited a good while at the register before someone acknowledged us.
Now some might say but why didn’t we ask and speak up, well because we both are used to the service and quality to be top class. And to our disappointment it isn’t.
We also noticed and heard that the original chef isn’t there anymore and they have a new chef. And ever since they started using the new chef the quality of the food has plummeted.
I am very disappointed and again would not recommend this restaurant anymore.
Food: 1
Service: 1
Atmosphere: 1
Great food, huge portions and the best value for money. A must go when you're visiting Piketberg.
Meal type
Brunch
Price per person
R 100–150
Food: 5
Service: 5
Atmosphere: 5
Lovely atmosphere with quick, friendly and efficient service. Food delicious, portions huge at very reasonable pricing. Our new one stop restaurant on our trips to Cape Town and back😁🌷
Meal type
Breakfast
Price per person
R 100–150
Food: 5
Service: 5
Atmosphere: 5
Lovely place to have a great dinner with good prices. I would recommend The Outpost Family Restaurant to anyone.
Service
Dine in
Meal type
Dinner
Price per person
R 200–250
Food: 5
Service: 5
Atmosphere: 5
