Taco Bell Restaurant in Town/Village of East Rochester

Name: Taco Bell
Address: West Commercial Street, Town/Village of East Rochester, United States
Telephone: 15852031710
Rating: 2.5

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United States

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Taco Bell

Reviews

#13 From 17 in Town/Village of East Rochester

5.0

46 Review

Ambience

5.0/10

Food

5.0/10

Interior

5.0/10

Prices

5.0/10

Service

5.0/10

More details

Price & Cuisine

$ International

Establishment type

Restaurant

Information

+15852031710

West Commercial Street, Town/Village of East Rochester, United States

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Website Taco Bell

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Ashley Torres

Source:

22 hours ago

Service Take out Food: 1 Service: 1 Atmosphere: 1

Joel “Jaykul” Bennett

Source:

A week ago

I did drive thru around noon on a Sunday, and the was no line, service was good, food was piping hot and delicious. I took a star off the service just because it was a little slow (like they weren't expecting anyone), but they were polite, and it was only a minute or two wait. As for atmosphere, it's just a taco bell, but I wasn't even sure it was open, looking at it from outside... Service Take out Meal type Lunch Price per person $10–20 Food: 5 Service: 4 Atmosphere: 3

Joel “Jaykul” Bennett

Source:

A week ago

Service Take out Meal type Lunch Price per person $10–20 Food: 5 Service: 4 Atmosphere: 3

C B Arena

Source:

A month ago

I was on the other side of Monroe County when I put my order into the app figuring that would be plenty of time to get my order ready. Turns out, I was wrong. I went into the restaurant and after waiting an additional 10 minutes for someone to acknowledge me I tell them I have a mobile order to which (I'm guessing) the manager had to tell someone to look at the mobile orders. So, my order hadn't even been started yet! Then, she had to tell another person to pay attention to the front counter. I have never, ever seen employees move so SLOWLY at a fast food restaurant, especially during a lunch rush! Then I see employees outside smoking, and having a grand, old time. This is such a disappointment considering I live a bout a minute from this place. Food: 3 Service: 1 Atmosphere: 4

Brennan Kelly

Source:

A month ago

X in the drive through is one of the nicest and most down to earth people I have ever met, we got to talking a bit about the new pizza spot across the street while I was waiting for my food and he really does deserve recognition for his care for the customer. This is a good man.

C B Arena

Source:

A month ago

Food: 3 Service: 1 Atmosphere: 4

David Mandery

Source:

2 months ago

I recently visited this Taco Bell location and was disappointed with the service. It took over 20 minutes to receive my order, and there were no apologies for the delay. To make matters worse, an item was missing from my order, requiring additional waiting time. When I requested some form of compensation for these inconveniences, the staff informed me that they couldn't offer anything. This is in stark contrast to other Taco Bell locations in the Rochester area, where staff are typically quick to apologize for any delays, however minor, and often offer a complimentary drink or a voucher without prompting. This particular visit was a letdown and did not meet the standard of customer service I've come to expect from Taco Bell. Service Dine in Meal type Dinner Price per person $1–10 Food: 4 Service: 1 Atmosphere: 4

Kirk S

Source:

2 months ago

This Taco Bell has the worst service I've ever had anywhere. The restaurant workers were snotty and completely ignored everyone at the counter. After waiting 25 minutes, I asked if my food was almost ready the employee complained they didn't have enough help. I finally got my food 10 minutes after that. No one should have to wait 35 minutes for fast food!! I would recommend going elsewhere to eat!! Service Take out Meal type Lunch Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1

E C

Source:

2 months ago

Was Excited to finally have A Taco Bell close to me. But this has to be the worst customer service location ever. There are always plenty of employees but none that ask or want to help you. I waited at the counter waiting to place an order and after 5 minutes of not being greeted or any communication I Said Thank You for Nothing & Left. And this was at 730 pm the place was dead. Other times there’s always a issue with wrong ingredients or missing food. Service Take out Meal type Other Price per person $1–10 Food: 3 Service: 1 Atmosphere: 4

Sean

Source:

2 months ago

Really disappointed having tried this location a few times as I live pretty close by. I agree with the other reviewer who said they just throw stuff together and it is seriously just shell with very little meat, cheese and lettuce. Very poor result for a location that just opened recently. Thanks I'll head back to Fairport where they do a much better job. I don't blame the people who work here I blame the people who hired them. Maybe try screening people a little bit better. Service Take out Price per person $20–30 Food: 1 Service: 1 Atmosphere: 1

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