Sweet Home Gelato Naperville Restaurant in Naperville

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Reviews
#78 From 341 in Naperville
9.2
209 Review
Ambience
9.2/10
Food
9.2/10
Interior
9.2/10
Prices
9.2/10
Service
9.2/10
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$
Establishment type
Restaurant
Reviews
209 reviews
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Can’t rate the food because I didn’t have a chance to try it unfortunately. I placed a GrubHub order for a pint of gelato. Arrived at the store 20 minutes later for the guy working to tell me to hold on - after he went over to the register for a minute, he came back and said that he just canceled my order. I had to ask twice before he would tell me why. Turns out they were out of pint containers - I asked if they had the quart containers and could just fill that halfway, but that apparently couldn’t be done. Wasn’t asking for more than I paid for and it seemed like a reasonable request. Very disappointed that I had to had to go into the store for the employee to cancel my order in front of me without offering a solution. Service: 1
Came on a busy Saturday evening and they had 1 young man working by himself. He tried his best to get everyone served but you could tell he was struggling to keep up. Garbage overflowing, tables dirty - assuming you could find a spot open, bathroom was beyond disgusting...just not a pleasant environment. Gelato shake was way too milky / liquidy for my taste. Hope next visit will be better!
We came across this hidden gem after a stroll through downtown Naperville and boy are we glad we did! Their pistachio gelato had whole pieces of pistachio and was the best we’ve had in Illinois! Their fruit flavors are so perfectly done, strong fresh flavor but not overly sweet! The staff was also very friendly! I also loved the presentation and designs on the different gelato flavors! We definitely will be returning
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T.T.Puslecki
Source: google
8
7 months ago
Very good hand crafted gelato place. Lots of flavours. Clean. Friendly staff
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S k
Source: google
2
A week ago
I visit every week, last visit is terrible.. the young guy didn’t served a good amount of ice cream.. the cup so light weighted.. I never seen this much less ice cream from this store..the cup is empty inside but looks like full outside, never had this type of experience. Service Take out Food: 5 Service: 1 Atmosphere: 5
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Ken Zurick
Source: google
10
2 weeks ago
I had a few trys of different flavors and they were all delicious. I ended up having 2 flavors, cheesecake and cookie dough. I'm definitely going back. Food: 5 Service: 5 Atmosphere: 5
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S G
Source: google
8
4 years ago
What a cute little store with beautiful interior selling delicious gelatos. The staff were so friendly, generously offering us tasters before we decide which gelatos we want to settle on. The Gelato colors were beautiful and the tastes were great too. Sometimes Gelatos can be a bit dry and not creamy enough, but this Gelato had the right balance. Great to know that there is a convenient spot to enjoy Gelatos after dinner in the heart of Naperville downtown!
My favorite ice cream store by far in Naperville! All flavors are delicious, not awfully sweet, (which is the common thing elsewhere). Plus, the staff is always nice and greets you kindly.
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Rob Weaver
Source: google
6
5 months ago
Good favors. The freezers are set way to low the gelato was hard. The employees were working hard to dig out the gelato. Gelato should be creamy and smooth even in the freezer. They get an extra star for labeling gianduia correctly.
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Mike A.
Source: google
10
4 years ago
Conveniently located near the parking garage, we never pass up the opportunity to enjoy gelato from Sweet Home! However, their best quality is the customer service—always friendly and very kind to my kids when we visit. The gelato is simply amazing, and they have an interesting assortment, as they will often test out experimental flavors to survey what customers think. This is a great approach to service. Overall, this is my winner for quality gelato in Naperville!
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