Sumo Sushi Restaurant in Haslet
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Price
$$
Establishment type
Restaurant
Features
Reviews
256
reviews
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Source:
2
2 weeks ago
The only thing that Nolan F. (our server) knew about Sumo Sushi, was what time they closed. From start to finish you could tell he didn't want us in there. Very poor service and the food matched that. We found out that any modification you make is a $2 upcharge, regardless of allergies. That's $2 for every item changed...
My wife got the Yakisoba Noodles which were obviously whipped up by "Chef Mike" (microwave), and were still piping hot, puking steam from the center when we received a box 15 minutes later. Very odd recipie for Yakisoba as well. Noodles were chewy and tough to eat. My wife side they were like chewing cardboard and they were crunchy on edges of the plate, another sign of a microwave. We asked for a box to be courteous and paid for our meal, but threw it away in the Domino's Pizza trash can next door when we got a pizza after the inedible food at Sumo. Very odd experience to say the least. Before we asked for a box, a different waitress essentially asked us to pay up and leave. She had blonde hair. Said the time was 9:04 and that we had to leave as the store closed at 9. We had only had our meals for about 10 minutes at this time.
We could actually see them using the microwave from where they us sat in the corner. The individual cooking was visible through the food window. I understand it was an hour until closing, but just because you were slow all night and started cleaning early and didn't want to dirty a pan, doesn't mean you serve old food thats been sitting out all night, and then reheat it in a microwave. I'd highly recommend every person to avoid this place at all costs. Your money and time will be respected elsewhere, well better than it will be here.
Personally, I have been a restaurant manager myself for a long time, and never had such a disheartening, bad experience in such a short amount of time. Prices aren't bad (if you don't modify anything), but that's about it. The staff is obviously not trained, did not know the menu, and respect for customers was lacking at every turn. No respect for customer allergies. Felt like we were blamed for having no control over an allergy. If either of these two wait staff members ever worked in one of my restaurants, I would have fired them on the spot for the way they treated us. Then the food was just subpar. Not worth even the low, unmodified cost. You can pay a lot less to use a microwave elsewhere. You will defintely feel judged here as thats how we felt the whole time. We eat out a lot and to be honest we haven't felt like that ever. You could tell Nolan F. and the other waitress were talking about me and my wife as they kept laughing and looking over at us every few moments. We were the only customers in the restaurant. As a restaurant manager, I know first hand not to take any judging to heart from the wait staff, but it was really poor disgusting behavior from these two very inexperienced servers.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
Source:
10
3 weeks ago
Food: 5
Service: 5
Atmosphere: 5
Source:
10
3 weeks ago
Service
Dine in
Meal type
Dinner
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Rolls
Source:
10
A month ago
Food: 5
Service: 5
Atmosphere: 5
Source:
10
A month ago
By far the best little sushi 🍣 place me and my husband have ever been to we shared three rolls and an appetizer and we are beyond satisfied the presentation the taste the variety the ambiance just such a good little spot 😋
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Volcano Roll
Source:
10
A month ago
This place shouldn’t fit in where it is. The food is something you find at an upscale place downtown. The manager was really nice and you could tell was working really hard for his business. Highly recommended!!!
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Source:
10
A month ago
Everything we’ve tried here is fantastic! And the presentation is amazing 👌
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Source:
8
2 months ago
We arrived an hour before closing and the staff were very friendly and attentive. The gyoza were a little bland, but well fried. The salmon and yellow tail rolls were good and the chicken tonkatsu ramen was great.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 4
Source:
4
2 months ago
Not very clean and the sushi was really fishy. I didn’t even finish it.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 2
Service: 2
Atmosphere: 2
Source:
10
3 months ago
Sumo is by far the best sushi! Their sticky rice is phenomenal! Must try - ahi tuna tower and the volcano
Service
Dine in
Meal type
Dinner
Price per person
$50–100
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Edamame
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