Subway Restaurant,Fast food in Glen Burnie

Name: Subway
Address: 6 Mountain Rd, Glen Burnie, United States
Telephone: 14107664664
Rating: 1.8

Owner not registered

Subway

Reviews

#135 From 200 in Glen Burnie

3.5

38 Review

Ambience

3.5/10

Food

3.5/10

Interior

3.5/10

Prices

3.5/10

Service

3.5/10

More details

Price & Cuisine

$$$ Fast Food

Establishment type

Restaurant, Fast food

Features

Wheelchair Accessible

Information

6 Mountain Rd, Glen Burnie, United States

Get direction

Website Subway

About

Many visitors of this restaurant say that tasty sandwiches are served here. The efficient staff works hard, stays positive and makes this place wonderful. A number of people find that the service is good. But google users haven't given Subway a high rating.

Rating

Excellent

Very Good

Average

Poor

Terrible

Sorting

Newest

Oldest

Ascending rating

Descending rating

Date

Date From - Date To

Zach Ogden

Source:

3 months ago

The manager of this subway needs to be fired! They don't allow coupons, but allow their location to be listed as a location that accepts coupons in the app, so when you order from the app they just cancel any orders that use coupons. To top things off, today I placed an online order that didn't use any coupons and went to pick it up, and they told me they never received the order. I showed them the app with the order number and the app said my order was received and being made. After over 10 minutes of waiting and going back and forth, I demanded to see the finished orders behind the employee that were waiting for pickup, and after several more minutes of arguing and the employee telling me that none of those orders were mine, it turned out that one of the orders actually was mine. The employee begrudgingly gave me my order and didn't apologize for wasting my time. Service Take out Meal type Lunch Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1

Allison Zentgraf

Source:

3 months ago

Literally the worst customer service I’ve ever seen. We ordered on the app while sitting in the restaurant. Made eye contact with the man at the counter who definitely knew it was our order. Waited 15 minutes and checked on our order. Was told they don’t do coupons so it was. cancelled. I can’t imagine how many orders a day they have to cancel for that reason. No apology, no idea when we will be refunded. I have never written a bad review of a restaurant before but they really got me today. Service Take out Meal type Lunch Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1

Aigner Banks

Source:

8 months ago

This subway gave me the most insulting horrible experience ever. So I decided to eat at this subway in 6/17/23 but I went with a coupon that came from a paper from the mail.( I’ve been carrying these coupons around folded up in my purse so once I cut it out the paper it was a little wrinkled but was still valid and didn’t expire until 6/25/23). This subway was the only subway I’ve been to that stipulates their own exclusions for subs to use a coupon. Now once I was made aware of that from the lady working there she already showed discrimination towards me for having a coupon. She then focused her attention to another customer and told me to hold one second and went to service a customer who came after me. That’s the first red flag. So I chose from the list of subs that the coupon apply to. Once she got back to me and made my sub and rung me up at the register, she scanned my coupon and the computer supposively said system error/invalid. Remind you, my wrinkled valid coupon was still active and valid. She immediately gave the coupon back to me and insulted me by saying “the coupon was used already”. So I told her, that I had more coupons and I cut another coupon out in her face to show her that the coupons were not used and I had plenty more for her to scan. She then Scanned a second one and said “The system is down”. I then let her know that her response was very much insulting and I told her “ so I assume your saying this coupon I cut out in your face was used already as well.” Yes, I was very much insulted because from the door this money hungry greedy lady showed me poor customer service and discrimination because I had a coupon and patronizing with coupons seems not to be appreciated at this subway. I will never patronize this business and I recommend no one else to either. This franchise is family/friend owned and they are very tight with everything. Not to mention the three olives she put on the sub. I ended up walking out and patronizing “Pot Belly” next to this subway and was treated with dignity respect and great customer care. I will NEVER go back to this subway. Meal type Other Service: 1 Atmosphere: 1

Austin Lowe

Source:

11 months ago

The owner called the store to try and stop me from using a coupon on the app. She asked to speak with me directly. She said if people use coupons on the app, we don’t make them and charge them full price when they get to the store. I told her the store was full of customers listening to me have this conversation and that she was displaying horrific customer service. She didn’t seem to care while she told me it’s store policy and that I had to buy chips and drinks to make up for it. Absolutely incredible! I spend a lot of money at this store, always at full price accept this one time. I will never return. You just lost more money than the coupon was worth. Good job. Shut it down. Service Take out Meal type Dinner Price per person $10–20

Stacey Lockner

Source:

7 months ago

This subway location is the WORST in portion sizes! My sub barely has any meat on it, it’s so thin that all I taste is the sub roll smdh. They always make excuses of why they’re not excepting coupons even though there’s no legitimate reason. Definitely go elsewhere!! Service Take out Meal type Dinner Price per person $10–20 Food: 1 Service: 2 Atmosphere: 2

Sapphire Williams

Source:

A year ago

Aboustly disgusting experience will never go again. We ordered with a coupon and the lady was so rude about it. She told us bc we had used a coupon we got less of everything. Then I’m the middle of my order she started touching cash and more with her gloves on and went on making my ordered with the same gloves and when I went to say something she was all around rude. And before All this I asked if she was hiring she looked me up and down a couple times and said ew no this was disgusting. Service Take out Meal type Dinner Price per person $10–20

Derek Vogelsang

Source:

A year ago

Horrible customer service. Purchased subs for delivery and was missing a sub. Called the store and they told me "it wasn't their problem". Never got a refund. Put in a complaint to subway and I'm waiting to hear back. These people should have their franchise taken away. They stole money from me. That's how I see it. Service Delivery Meal type Dinner Price per person $10–20

Sandra Bautista

Source:

9 months ago

They somehow always manage to mess up my online order, 3 times in a row now. If you order at the store they’re rude, this locations keeps getting worse and worse. No way of getting your money back even when it’s clearly their mistake.

Mustang Love

Source:

6 years ago

First, the girl that served me barely speaks english. You are in Us but you do not even try it! You think everybody speaks Spanish?GET OVER IT it is not the case!Secondly, the old guy/ manager charged me before even finishing my order. Third the cherry on the cake , the mighty COCKROACH is their colleague at the trash bin! Keep it going!

Wendy Curley

Source:

A year ago

Absolutely horrible customer service by the Pakistanian Gentleman who works there. He is not only rude but treats his employees like CRAPP, BREAKS THE LAW WITH ITS EMPLOYEES one break and No lunch after 8hrs.. Rude to Women. Sir you are in America where we respect woman, never ever again would I go eat here or recommend this place to anyone.. Law enforcement needs to take a look at how he runs his business, breaking laws and health department will be called on this nasty place... Soo sad the two lady's that work there are very nice to be dealing with such a Nast worm of human... At least hide how you treat your employees in front of customers, all on display... Absolutely a disgrase of business..

Does this bellong to you?