Steak 'n Shake Restaurant in Decatur

Name: Steak 'n Shake
Address: 2250 Mt. Zion Road, Decatur, United States
Telephone: 12178646592
Rating: 3.2

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United States

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Steak 'n Shake

Reviews

#175 From 256 in Decatur

6.4

19 Review

Ambience

6.4/10

Food

6.4/10

Interior

6.4/10

Prices

6.4/10

Service

6.4/10

More details

Price & Cuisine

$$$ American, Fast Food

Establishment type

Restaurant

Information

+12178646592

2250 Mt. Zion Road, Decatur, United States

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Website Steak 'n Shake

About

You will be served good ice cream. It's a must to try great milkshakes or delicious coffee when visiting this fast food. Clients don't like double cheeseburgers at Steak 'n Shake. This place is famous for its great service and friendly staff, that is always ready to help you. Average prices are what you are to pay for your meal. It's usually a good idea to try something new, enjoying the peaceful atmosphere. But this spot is not highly appreciated by Google users who assigned it a below average rating.

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Jack Smalley

Source:

A month ago

I'm sure it's not their fault. Im sure it has to do something with the higher ups. But ever since they've gotten rid of waiters and now require you to order on a tablet the charm is gone. The food still tastes great and the staff working are very efficient, but it feels so empty. Also the requirement to scan a qr code to use the fountain drink station just screams corporate wanting to penny pinch on the smallest things. Food: 4 Service: 4 Atmosphere: 3

Judie Perry

We went through the drive through and the attendant gave my order to someone in front of me that I saw stick her hand in the bag and eat the fries as she walked out, when the attendant came to give me my order I checked it and said it was wrong he went to let someone in the back know, then the lady with my order came back in and the attendant said great here you go and handed me the food she had brought back. I was not about to accept half eaten food from a stranger! I can’t believe they did that! I was appalled! That was so disgusting!! Service Take out Food: 1 Service: 1 Atmosphere: 1

Food: 4 Service: 4 Atmosphere: 3

Service Take out Food: 1 Service: 1 Atmosphere: 1

Latana Moody

Service Dine in Meal type Dinner Price per person $1–10 Food: 2 Service: 3 Atmosphere: 3

Elijah and Alissa Bear

2 months ago

I’ve been here many times, but it just seems to be getting worse. My most recent experience was via delivery through their app, and it was bad to say the least. Once the order arrived, I realized that we were missing food and a milkshake. So I tried to call the store, multiple times, and no one would answer. At one point, someone answered the phone and proceeded to immediately hang up. I spent $65 for us to not get food and bad customer service. Service Delivery Meal type Dinner Price per person $10–20 Food: 3 Service: 1 Atmosphere: 3

Service Delivery Meal type Dinner Price per person $10–20 Food: 3 Service: 1 Atmosphere: 3

Keldon P

3 months ago

Extremely friendly servers. Always willing to help and greet you with a friendly face. Food is as always amazing, and the shakes are the best I have ever had. Great experience. Service Dine in Meal type Lunch Price per person $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Ice Cream Sundaes

Bill Weimer

Ordered online and picked it up. My wife ordered the burger and fries, the fries were missing. I ordered the chili mac with cheese, the cheese was missing. Didn’t notice till I got back to the hotel. I never had this problem when dealing with a human!! Service Take out Meal type Dinner Price per person $10–20 Food: 2 Service: 4 Recommended dishes Chili Mac

Eric Holthaus

My poor rating is not for the people working here, they were polite. I miss the human interaction of servers. Not a fan of the kiosk. And the kiosk ask if I wanted to leave a tip. Will not return. Service Dine in Meal type Dinner Price per person $10–20 Food: 4 Service: 2 Atmosphere: 1