Steak 'n Shake Restaurant in Springfield

Name: Steak 'n Shake
Address: 4211 Conestoga Dr, Springfield, United States
Telephone: 12176989439
Rating: 3.1

Owner not registered

Steak 'n Shake

Reviews

#371 From 522 in Springfield

6.3

466 Review

Ambience

6.3/10

Food

6.3/10

Interior

6.3/10

Prices

6.3/10

Service

6.3/10

More details

Price & Cuisine

$$$ American, Fast Food

Establishment type

Restaurant

Information

+12176989439

4211 Conestoga Dr, Springfield, United States

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Website Steak 'n Shake

About

You can have good double cheeseburgers, chili burgers and salads at this fast food. Milkshakes lovers will find it great. Steak 'n Shake is well known for its great service and friendly staff, that is always ready to help you. In accordance with the guests' opinions, prices are low. As most reviewers say, the atmosphere is cozy. But google users rated this place and it didn't get a high rating.

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Bre Bennett

Source:

A year ago

Was in drive thru for quite some time. When I got my food it was cold and the other meal did not look like the picture and did not have the correct bread ordered. Went in to let them know they claim it was from me being outside when I just left that drive thru and they did not try to replace the food. We threw the meals away smh. Will not return bad customer service. Service Take out Meal type Lunch Price per person $1–10

Nicole Genet

2 years ago

The worker at the drive thru was holding a vape when he opened the window. This is the way my shake looked after taking off the lid. Both things were equally disturbing. We will not be returning to this location!!

Rodney Yoswig

5 years ago

Seven other people inside the restaurant when we were seated. Very slow service. The waiter DeJon was very nice. The rest of the staff well that's another issue. Took our order at 8:14pm and served our food at 8:37pm. Simple double cheeseburger and fries, that's it. Watched several employees just lounging around the service counter l. Not impressed when I received Cajun fries instead of the parmesannn I ordered. Itbwas even wrong on the ticket. Never saw our waiter for additional help or inquires. No need to return here for this kind of service.

Michael Varlotta

What the heck happened? I haven’t been to a Steak and Shake in awhile and I was floored walking into one tonight with my kids. First, the lot was empty - it never used to be. We walk in and there’s no waitress. In fact, they just don’t do that anymore. The menu is on the wall, you order at the counter, and they bring it to your table. Don’t worry though, even though they’ve laid off their waitresses, they’ll pass that cost to you by asking you to tip counter staff! The menu is completely gutted. There’s very few options and the prices have more than doubled. I’m 100% serious. The chicken tender basket used to be $4. They put a piece of bread and a cup of cheese in the basket and you have to buy it as a “deconstructed horseshoe” for $12!!!! The tables were filthy and the condiments/napkins all unstocked - duh, there’s no dining room staff. This is absolutely the last time I’ll go to any Steak and Shake, and I doubt they’ll be around much longer anyhow. Seriously - placed was crowded every night before this. Sad. Service Dine in Meal type Dinner

James Green

the gentlemen that waited on me at the counter was very pleasant, The gentlemen at the grill started a conversation with me while i was waiting for my order. They both are the kindest and friendliest people i have met at a restaurant in a long time. will be back here to eat. They were both friendly and wonderful. Thank you guys, you made my day. 😊 Service Take out Meal type Lunch Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Chili Mac

Chelsea Fehring

Not a restaurant anymore. I understand prices are high and staff is hard to find but for years they made fun of the workaurant. Now they are all about it most the patrons left disappointed. The few staff left where friendly and working hard I can't fault them for the direction the management has gone. It's not too late bring back service and the people will happily pay.

Kassidy Goldberg

4 years ago

Always love eating at steak n shake. Great prices for good food. Our waitress was kind and patient to us. Would recommend!

Went thru the drive thru first tried to give us the wrong order. Then I had to go in to tell your cook that was also working the drive thru that we didn't get our fries or drink .He then said yes you got your fries I said look in the bag then gave me my fries and drink very rude he was so I was rude back that's the last time I'll spend my money there.Would not recommended them food wasn't even worth it .Maybe hire people that can do the job .

Abby Heffern

We walk in the one by Mejier. An old lady gave us the ugliest death stare when we first walked in. Waited for about 10 mins and nobody realized we were there. A guy in there is just sitting there, not even sure if he works there or not. Both cooks have their backs towards us, so they don’t even realize we’re waiting but I’m sure they heard us walking in. Weirdest environment to be in. These establishments are STRUGGLING. They have no workers because the “help yourself/COVID” has taken over. I understand y’all are busy, but a “we’ll be right with you” literally takes 5 seconds. We won’t be back.

Marilyn Jackson

Food was cold, even AFTER it was reheated. Steak and Shake food and service took a major nose dive after it went from a family friendly restaurant to a poorly ran fast food joint. Bring back the waitresses and table service!! They're the people that made S and S a fun restaurant with fast and friendly service! Sadly, this last visit was probably my last. I only give a 2-3 tries, this was #3. Failed all times!! Service Dine in Meal type Lunch Price per person $1–10