I have never had anyone in food service look at me like they wanted to fight until I met Gabby today. I was so taken back by it because it was over a sandwich. I came in around 2 pm to get a couple of drinks, a cake pop and sandwich for my 18 month old daughter and I. I received my order im the drive thru and went over to Walmart. The sandwich looked like it had maybe 1/2 the amount of toppings on it as it should. I’m going to be honest I’ve never had this sandwich before so I thought we will just walk over and ask if this is normal and likely get something else. We decided to walk over to the outside window and that’s where I was approached by Gabby. I simply asked if that was normal for them to look like this and Gabby was very upset. She was extremely rude and told me nothing was actually made there. I said I completely understand. I have been in food service and hospitality for 17 years. She still completely looked at my sideways and just starred at me like she was ready to fight me without saying anything. I asked her if she was ok and she did not reply so I said because it looks like you are extremely upset with me. She told me she would switch it out for whatever and I volunteered to pay the difference if there was one. I order the turkey pesto panini and received the turkey bacon breakfast sandwich. She literally tossed it towards me and closed the window while passive aggressively saying have a good day. I didn’t even realize it was the wrong sandwich until I was already back at Walmart so I decided to call the store to speak with a manager. Vick was fairly nice about it and gave me the number for the area director. I left a vm for them and have not heard back. Writing a review is something I would normally would never do but after the disrespect I received today it is absolutely not ok to let that slide. If Gabby cannot control her emotions and handle speaking with guest who is nice but has an issue then she should not directly be dealing with customers. I hope she receives some training on how to properly deal with a guest complaint and learn how to deal with expressing her emotions better.
Service
Take out
Meal type
Lunch
Price per person
$10–20
There is a Starbucks on my way to work however, I go out of my way to work to come to this Starbucks because they are always so happy and they always make my drink perfect. I love the staff at the Starbucks. They are awesome.!
Food: 5
Service: 5
Atmosphere: 5
I should really get a refund. I ordered a Pink Drink and Birthday Cake Pop.
My 1st drink wasn't Pink at all, basically White. They offered another one, really Pink. Unlike I've ever got, but I took it because it wasn't worth the wait.
I drove away, took a sip from each and both tasted horrible. The cake pop was warm and slightly sour taste.
Cashier looks homeless, hair a hot mess and shaggy sweater. Did she even work there?
Wasted 10 bucks or 2 gallons of gas.
Service
Take out
Meal type
Other
Price per person
$1–10
I am so grateful for Mia, Madison, and the night crew at this location. Every time I place my mobile order I never have to wait for my drink. They always have it ready! They are so nice and attentive! I feel welcome every time I drive through, they always make my day! I look forward to getting my drink every single day because I know that it will be made right and quick. I can't say enough good things about this location and its evening crew, they are by far, the best Starbucks I've ever been to. They always go the extra mile to make sure that I'm taken care of, and I am forever, grateful for their attentiveness and kindness.
Service
Take out
Meal type
Other
Price per person
$1–10
Today i got to meet Greg at the drive thru window he was awesome! Instead of handing me my drinks that weren’t right, he instead made sure they were right before he handed them to me! Anybody else would have waited to see if costumer complained not Greg he knew they looked off & corrected them! Thanks Greg ur awesome! Give him a raise!!!!
Food: 5
Service: 5
Liked the service because I never go felt funny about not knwing what to say when ordering small or large drinks. I knw it may sound silly. So I decided to stop and when I asked the employee if he finds many people that do not know there lingo he said yes but it was ok so not to feel embarrassed. Only my 3 time to go so now I’ll be alittle more comfortable going.
Service
Take out
Meal type
Brunch
Price per person
$1–10
Food: 5
Service: 5
We were working in the area and stopped in for coffee. Evelyn helped us at the drive thru with getting our app stars and helping me figure out exactly the right hot coffee I needed!!! Precious personality and very willing to help. She even gave us two
Of their chocolate croissants they were handing out samples of——delicious! I highly recommend stopping in to see Evelyn T this drive the Starbucks, she definitely is a delight!
I came right before closing and was greeted with so much energy and excellent customer service! I love seeing my favorite barista Hannah and she always takes good care of me and my friends! My drinks are made with lots of love and the atmosphere of the location is just amazing, you must visit this location when you’re in Rockwall! Every coffee from this place makes my day 100x better!
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4
This particular Starbucks has morphed over the past few months. I feel for all of these nice kids who work here. The mgmt is absolutely awful and that is being nice. They need to bring in an adult with people and leadership skills to correctly run this place. I hope Starbucks can fix this location because right now it is a disaster. I will not return any time soon. I will also contact corporate to share the same feedback.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Carmel Frappuccino
I am a constant Starbuck drinker, I literally buy a drink 1-2 times a day. This is my second time at this location and the service and drinks are so bad. I ordered 3 caramel frapps for me and my family and they did not taste good. I told the rep at the drive thru it did not look right and it was watered down and the color was the color of milk. Her response was thats how we make our drinks. Like I stated I buy Starbucks all the time and I what looks right and doesn't. I will never come to this location again. Horrible service! Please see photo for reference and u can tell me if it looks right.
