Bathrooms were disgusting. Service was slow. When your always busy, maybe staff levels should increase.
Service
Take out
Meal type
Brunch
Price per person
$10–20
Service: 1
Atmosphere: 4
Went in to get a coffee, and they took 35 minutes to give me my coffee, and they only had 1 girl working on all the drinks. I felt so bad for her
Food: 2
Service: 1
Atmosphere: 4
This is the closest Starbucks to me and boy every time I go to this one there’s a problem!! I don’t want to say everybody is rude in here because I really haven’t taken names, but the experience has been horrible every single time! There’s a girl who works their name Kaitlyn who only will give you a few ounces of cream in your drink, whether you paid for it or not, and she’ll argue with you over it! I worked for Starbucks for seven years and have been going there for way longer than that and this is not the example of what Starbucks employees should be like this store is just horrible all around Not to mention I have waited extremely long times for my drink. I’m talking 20 minutes to 40 minutes. You will Be late to work if you come on your lunch hour and you’ll probably feel worse than you did before you came in because of the way you treated… Normally, I really try to find the positive and everything and you never know if somebody’s having a really bad day on the other end even the person serving you your drink, and I always try to give the benefit of the doubt but it’s been every single time I come to the store!
This Starbucks before location moved was our absolutely favorite! As of late they seem to be struggling. I also understand they are trying their best as the location now offers drive thru and gets very busy but my husband is a frequent customer as in he stops and gets a coffee almost everyday and choose to spend our money here as to support local. We have had a few issues in the past but have given them the benefit of the doubt but today was enough. Starbucks has been running a promo all month of December if you get a grande beverage you get a tall hot cocoa for free. We have used this promo all month in the drive thru and in store. Today the barista told us we have to go inside to get our drink even though we were in the drive through and received our other drinks. Like really the drink was made you could’ve handed it to us. Unfortunately we couldn’t get out of the car so our toddler wasn’t able to get his hot cocoa.
Service: 1
Bathrooms, sinks and mirrors looked like they have not been cleaned in ages. You would think a newer Starbucks would have better cleanliness than truck stop bathroom with hourly checks on sanitation.
