Awful experience. After 45 min of waiting I have an awful child with a horrible attitude telling me that their blender doesn't work. I said ok... I have been wanting for a long time now... Instead of apologizing she went ballistic and almost yelling at me if I want a refund or another drink. So I told her that with that actitud I wanted a refund. I had to make the line again, when I got to the cashier, she haven't tell him about the refund. And well, they can not give refunds because they are not technically Starbucks, they are FRY'S.
So... I took a picture of the place to write a review and she just went NUTS!
I started walking to customer service for the refund and then she started yelling that I was harrasing at her job, that she was a minor and that I was harrasing her over and over again.
I didn't even turn around, with this kind of trouble childish behavior that is the best you can do.
Horrible horrible. And I think it is ok to hire minors I guess, but if they are mentally instable, many it will be better in a position were they don't have to deal with customers.
Frys manager saw what happened and apologized, he refund me and was nice enough to give me something extra for the inconveniences.
Service: 1
Atmosphere: 1
As soon as I walked in, I noticed how beautiful the little seating area was, at the same time I was completely distracted by its beauty that I did not hear the cashier barista tell me the register was broken. As I stood there like a fool I realized I could try to mobile order bypass register but he had already made me a free one for waiting. Did not have to do anything for me, he told me and I didn't hear. He was nice about it. I don't live anywhere near here but would definitely come back again
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
By far the worst/slowest Starbucks in the world. I order 2 specialty drinks at 6:20Am. I arrived at 6:40a.m to get my drinks and they still were not ready. The worker was suppose to give me 2 red cups for my orders, but was rude and say i only get one per transaction. I had 2 orders and they refused to take care my request, and brushed me off. Not only was I late to work because of their slowness I didn’t receive the cups that were limited time only. I refuse to go back to this location.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
They got me up and running on a special coffee drink (that can only be input by them) on the mobile app, saving me tons of idle time. I use the app all the time but due to customizations not available in the app, I'd have to order in person Nikki got me taken care of so very professionally and helpful. Jeremiah makes my perfect drink every time. Thank you folks!
Hands down the best Starbucks location in Surprise!! Every Barista is talented, knowledgeable and happy!! The Manager is a tough little sprite of a gal who makes the coffee as sweet as her staff!!! I’m a tough sale, I expect the value I pay for this ridiculous daily habit I have and I never leave feeling as though it wasn’t worth it!!! Thanks for a great cup of happiness ladies!!!
The slowest workers I’ve ever encountered. I will never come back to this Starbucks. My mobile order is now 10 minutes past the scheduled pickup time and still not ready.
Service
Take out
I don't often go to this location although it's the closest to my house. The nighttime baristas are great and make great drinks, but the daytime crew is a little rude. The manager talks about you behind the counter and then all ignore you until YOU make contact. A little snotty daytime crew, I guess thinking everyone has a complaint. I was just asking for a little ice, but overhead them talking abt me. Ugh....drama...enough already.
Mary was great, unfortunately she was the only person working. There was a line of 7 people and she was with no one to work the register since she was making an order of 6 drinks! She did her best though and the drink was fantastic.
We come to Fry's every other tuesday for grocery shopping and get here by 4:30 maybe 5pm and they are already closed. And the young man who took out order was texting the whole time while we were ordering. Other staff is friendly and they are clean but they close way to early before what the signs say
So today I went to this Starbucks, I under they have to clean after ways believe it I know. And I have asked before what time they close at 7 I came here at 6:40 and the first time I tried to order they told me we are closed and I was oh ok, kinda disappointed. Then I later came back from purchasing other things and see them letting other two people order and this made me feel bad because they let them order and not and they came minutes after, the same girl that had turn us away. Not everyone was rude, one of the girls were nice enough to calls us back to get something and only had frappes so I understand but they shouldn’t do that turn some people away but later let other people order. That just mean
