I love this location but please stop under filling drinks! I got a grande and there was way more headspace than needed, even for whipped cream. $6 is a lot to spend on a drink that’s missing that much volume.
Edit: I appreciate the reply but I go through the drive through on my way to work. I sometimes don’t have enough time to wait a second go through or go inside to fix the drink that I’m getting on my commute.
Service: 5
I went today and the guy who made my drink forgot to put whip cream on the top like I ordered it. I nicely let him know and so he took the cap off and put whip cream on it, which caused the overfilled cup to overflow with coffee and caramel. He put the cap back on and then motioned for me that the drink was done (it was sitting in a big puddle of coffee and the sides of the cup were all wet). I said "it's in a huge mess and I don't want to get all sticky" and he just said "there's napkins over there" and pointed to them. I spent almost $7 for a drink for this service. Horrible customer service and this is just one example from this location.
Service: 1
Every time I come to this Starbucks they ALWAYS get my order wrong. Every time I have to send it back and then getting the second order expecting it to be right is STILL wrong! Drinks across the states should be the same. They have recipes for a reason!
My drink order is trenta black tea with lemonade, sometimes there is no lemonade, sometimes there is no tea, sometimes it’s watered down. it’s never combined!!! So frustrating when expecting a calming drink and you get a terrible beverage…
Update. Just went in and the same thing happened! Drink was not made how I ordered it and when it was remade there were black squishy things in it.
This review makes me nervous! If we dog on one of only two coffee shops in town, what will we end up with? (See below). I think it’s ran by Mormons (although I’m sure they would deny it). They don’t know anything about coffee, most of the staff is clueless and they are always out of something (usually like 10 things). Thank goodness the temple was approved in Heber…oh not that temple, I meant DUTCH BROTHERS!!! Woohoo. Grandma and I will visit the temple religiously when it opens. We all know Jesus loves Coffee so yes, we are upping our religion. Come on Starbucks, you’re horrible and super dirty.
Terrible service, I asked for 3 drinks, both of them where done wrong and even when I asked for light ice they came full of ice. The flavor isn’t good either, too bitter and the drinks didn’t have cold foam even when I had to pay extra for them. Never coming back!
Service
Take out
Meal type
Other
Price per person
$20–30
Food: 1
Service: 1
I used a "sorry you got a bad service card" from another location ($4, one-time use card that you can't register. It's says it is right on the card) For my drink and point for a cake. The guy was kind but double charged me. The shift manager reversed it and recharged me when I should not have been charged. So they gave me another $4 card, even though they charged me over that much, owning me a balance.
I'm not going to argue over a bit of change.
BUT, I went for a refill of cold brew, and the new shift tried to charge me full price. I clarified its a refil, and the short blonde/grey haired girl just stared at me. I told her Starbucks gives a free refil for cold brew, iced, and hot coffees. Another person brought my drink up, and the cashier just kept staring and said "ok".
They were also doing maintenance, installing shelves or something. I had to leave because the noise was insanely loud. How rude on both accounts.
Train your staff better and do your services after hours when there aren't any customers.
Food: 2
Service: 1
Atmosphere: 1
Love this place! I'm addicted! The morning Staff on weekdays are 👌👌👌 🥇
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Muffins
This is THE worst Starbucks in the entire country! Our wait time in the drive through is 30-45 minutes, and they really are not that busy! Also they frequently forget items in our order, and sometimes the lattes don’t taste right. Now, they aren’t open until 11am! This is the tipping point for me with Starbucks. I have always been a diehard fan, and first went to the original shop back when it was about customer service, and excellent espresso. Now it is ruined as a massive corporate chain with horrible customer service, and yucky sugary drinks. Still love the espresso roast and always get a breve latte no flavoring, but maybe no more.
No cars , yet Half an hour waiting just to get my drinks that I ordered with “ LIGHT ICE”. Next time I’ll just say no ice at all. It’s as if I said “ fill the whole cup with ice. 🤦🏽♀️
