Associates are not trained on the red card process nor are they trained how to properly use the app. Every associate makes up a different excuse. One associate working. 3 groups of 4 all ordering food and drinks. Long lines.
Food: 1
Service: 1
Atmosphere: 1
The barista said I need to get a grande in able to get a red cup during red cup day. Is that a rule now? I’ve gotten tall before and they still gave me a red cup. When I got my peppermint mocha, it tasted like hot water (it was also very hot, not right temp) with a hint of peppermint and milk. I thought I had covid for a sec. I had my husband tasted it and he said “I know what you mean, that has no taste.” So I went back and another barista made my drink, I just asked her if she can make me a peppermint hot chocolate instead and that one was so much better. Maybe the other barista was not trained well?
Service: 1
Went to get a drink and it was about 20+ min before they closed and they were already closed! So they need to change the hours if that’s the case because this is the closest one to me & I drove after work all the way there & to be told they are closed already is kind of annoying.
Service: 3
Atmosphere: 4
Staff was professional and curtious and seemed to enjoy their jobs laughing or smiling with each other as a team and giving a very positive professional. atmosphere. Well done to your employees, you didn't know but you made my day a bit brighter. Thank you...
Food: 5
Service: 5
Atmosphere: 5
Well I guess every Starbucks is different.. no Carmel in my drink just on top..disappointed
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 3
