Horribly slow and rude service. Two times in a row was over a 10 min wait
Absolutely ridiculous. Employees chatting with friends they knew instead of working the second time
Service: 1
Atmosphere: 1
Went to pick up my mobile and arrived to the store to find the doors locked. I was going to pick up my order through the drive through. The line was really long so I took a quick drive around the block. When I came back, there was a note on the drive-through window, that said "sorry closed early." I could see the employees in there working. I called the store multiple times with no answer. Starbucks had my money and I didn't have my drinks. I spent about 20 minutes with Starbucks Corporate in getting my money back. The district manager reached out to me which I appreciate. I was so excited to have this Starbucks in Deforest, but I wont go back. On previous occasions my drinks tasted like they were watered down. I understand things happen beyond peoples controll, however the customers that had pending orders should have been called when the store opened again.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
We stopped at 9:00 on a rainy Friday morning. It was not busy inside at all. We had great, friendly service and the coffee was hot and tasty!
Service
Take out
Meal type
Other
Price per person
$1–10
Service: 5
Atmosphere: 5
I ordered my drink to the wrong location without realizing and they quickly made me a new one and apologized even though it was my fault! Very nice and helpful group.
Food: 5
Service: 5
Atmosphere: 5
Service was horrible, when we ordered our drinks it took them a half hour to even begin making ours. Also giving attitude to a customer who is asking where the drinks are is unacceptable.
Food: 3
Service: 1
Atmosphere: 2
The service is always good, but the wait times can vary drastically. Some days I’ve waited over 20minutes for a coffee.
Service
Take out
Meal type
Other
Price per person
$1–10
Service: 5
[I am writing this on behalf of my wife and her friend.]
We went to this Starbucks today. We waited 14 minutes at the register before anyone even acknowledged that we were there. The baristas were filling orders for the drive-through but neglecting customers in the store. A line of seven more people arrived behind us before our order was taken. The service was slow. One of our drinks was obviously only two-thirds full. We had to stand in line again to get the drink fixed. We asked for half-an-half to fill the cup up. The barista pulled out a gallon of whole milk and poured it into the cup. I guess they are not trained to know the difference between half-and-half and whole milk. Those of us that live in DeForest were looking forward to having a great meeting place and great coffee in our town. But, we are disappointed in the atmosphere and service at our new Starbucks.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 2
Service: 1
Atmosphere: 1
My aunt ordered two peppermint mochas and lets just say, it was chocolate sludge, no coffee. I really wish that the staff would be trained properly before serving people incorrect drinks to customers. I do not blame the new employees, I blame whoever is neglecting to train them.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 1
