Unfortunate experience at Starbucks with barista Nina. Awkward interaction as she didn't acknowledge my presence until I greeted her, and even then, my greeting was dismissed. Hoping Nina finds more happiness in her life. 🙁☕ #CustomerService
Service
Take out
Meal type
Other
Food: 4
Service: 1
Atmosphere: 3
While I went to DMV kiosk, my husband ordered our usual drinks of doppio (hot) and pike coffee with a side of half & half and ice on tall cup. The barista name Kelsey or Kessly (spelling?) who worked on July 20 Thurs. at past 12n, was not giving us "The Starbucks" quality service that we know of. She is by far the stingest barista we have ever encountered. She gave us a merely 2 tbsp half & half, so my husband just simply asked for a little bit more and she replied sorry they cannot give more. So, my husband then suggested to pour it himself (from pitcher) like how they used to pre-covid and she said they don't do that. I stepped in, as it became ridiculous for her to decline his simple request, I held up my Pike coffee and asked "Even I cannot have a cream for this?" She then, grabbed a new cup and poured the half & half in. I felt ridiculous just writing this scenario that took place over a cream but I think it is important that this barista should not make it hard for customers to feel like we are asking for something too much when we are the only customer at the time. We spend hundreds every year to go Starbucks for its convenience and quality service so this place I will never go back again and warrant the 1 star. All other Starbucks in the area are superb at customer service, just not this one. Re-training this particular barista should be the priority so you don't lose more customers.
Food: 5
Service: 1
Atmosphere: 2
I have been going here for years it is my local grocery store. I am disappointed in the inconsistency in allowing customers to scan their phone for points, which plays a huge role in the part of why I return to starbucks, to get my points even when paying with a separate card. Sometimes they say they do scan the starbucks app and sometimes they say they cant. I went here last week and the employee was very kind with helping me get my points by scanning my phone, even though I still had to insert my card to pay I got my points. Today when I returned, the women who helped me was getting frustrated by slightly raising her voice at a confused elderly women in front of me which I understood so I was very polite with her afterwards. I asked her to scan my phone and she said it is impossible, when I politely mentioned the lady from last week she told me that she was pretending. I would have appreciated a more professional response and proper training so customers can earn their reward points. Thank you.
Always very nice employees. Always very quick and never busy when I've gone. Drinks always come out great! My son loves getting extra caramel on his frapp.
If you like coffee, as in regular coffee, Starbucks is the worst. Coffee that tastes like old charcoal isn't exactly a good taste. Charred coffee. Burnt.
