Britteny wasn't very pleasant to deal with. I had order a cramel crunch but I didn't want the crunches in it. And the whole time she was talking to fletcher about how weird it was that someone ordered that and how she never heard if that before.
Fletcher was great and kind. But while we were waiting Britteny was bashing past customer about their specific order that Britteny had seemed to didn't make right and then she proceeded to say, "It wouldn't of been as bad if she would've asked me nicely"
Sorry fletcher you had to deal with her complaining about customers while you're trying to get your job done.
Based on dozens of experiences with this location. It's about a dead 2.5 of 5 in my book. Most of the employees are phenomenal! One employee argued with me that they made my specialty drink correct, when I pulled up the Starbucks site to show them how it's made, they huffed and puffed and rolled their eyes when it was proven differently. My biggest complaint is not the people working here but the app/website/technology portion. I guess they turn off the mobile ordering at times (probably when short staffed) so it goes to the next nearest location if it glitches and accidentally let's you order, 30 minutes away.
Thank you to the employees, I know these caffeinated soccer moms are a pain to deal with while getting their groceries, keep up the great work!
Food: 3
Service: 2
Atmosphere: 2
This is usually my go to Starbucks. Everyone is always friendly, the service is prompt and the drinks taste great. Today we ordered our usual, 2 caramel ribbon crunch fraps with a pump of toffee nut. One was decaf and the other was regular. The barista filled the bottom of both of our cups with whip cream & caramel and then poured our coffee drinks in and added the top layer of whip cream and caramel. I don't recall there being a bottom layer of whip cream in any of my past fraps, but not only did our drink look different, they also tasted differently due to this. Is this so that we don't get as much coffee in it as before?
One of the worst coffee shops ever. Of course they didn't have what I wanted so I get something else and it tastes awful. Will never stop here again, and would recommend anyone to.
