By law they are supposed to fill the cups to the top. After watery foam was added it was still a full inch from the top. Most amateur baristas don't know of this obscure law and really should be made aware of it.
Service
Dine in
Meal type
Other
Price per person
$1–10
I absolutely love this Starbucks! I have never had a problem with them. I gave them a $25.00 tip since they are always so polite and so generous. It doesn't hurt to show some appreciation from time to time. ❤️ Keep up the good work! They always get my order correct, fast and friendly service! 👍🏻
Service
Dine in
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Every time I have come to this location - my drink has been made incorrectly. No matter what, and it has been extremely frustrating, especially since coming to get a coffee is a treat/reward. I commute an hr to Denver, and there have been multiple times where I left and realized my drink was not even what I ordered. Some of the staff is nice, but sometimes they seem really flustered and agitated already at 6am. Lately I’ve had to revert to just ordering a hot cup of water and using my own teabags because, they can’t get that wrong (one morning I was handed ice water). I just feel like it’s not that difficult to listen and be respectful and kind when your customer says, “hey could you fix this for me? I have a long drive, and I’d like it how I ordered it. Thank you”
The only reason I am commenting, is because i feel like this store could benefit greatly if someone nicely let them know how these small flaws add up into losing customers…I was a barista for 8 long years on morning shifts - so I understand better than anyone how it can seem annoying when a customer asks for something to be fixed- but it should be done with a smile. This morning 12/7/2023 I went through and I ordered a Venti Hot Cappuccino, I asked if three packets of honey could be stirred into my espresso while it was hot so it would flavor my entire drink. I asked for breve, and (I know I know a cappuccino has foam, and I am greatly aware of that.) I asked for less foam than usual, more drink. I asked specifically if I could have about an inch of foam. The barista handed me the drink and I could tell right away it was an entire Venti cup of foam and an inch of liquid. I politely asked if she could fix that and she did, but she was aggravated that I even asked her to fix it. She came back to the window and told me I should just order a latte next time if I didn’t want any foam. Which is so ridiculously annoying and rude I can’t even begin to describe how annoying it is to be talked down to like I don’t know what I am doing when I knew exactly what I wanted and was SPECIFIC. It’s just extremely frustrating to spend money on a service, and then be ignored, and then upset when asked to fix it to what originally asked for. But the most aggravating part is after all that I take a sip and there’s literally no honey in my drink. At that point I just had to leave because there were people behind me and I wanted to be courteous of their time as a customer. Please do better, please tell your baristas not to tell people how and what they should order and just make their drink like they ask, unless you cannot make it - because you are not allowed. It’s yet another day of me not getting the correct drink I paid for and it makes me never want to come back. Please have a staff meeting or something. Thank you for taking the time to listen and accept criticism.
Food: 5
Service: 1
Just deleted a previous 5 star review after multiple frustrating experiences (former SSV here), but this time I decided to ask for a remake and Haley was incredibly helpful.
I still miss the very berry refresher. Haven't found anything I like to replace it. However, I love the peppermint mocha and the iced green tea with half the pumps of syrup. Nothing compares to the very berry refresher.
Service
Dine in
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
