> 50 mins wait time for a single latte
This isn’t the first time this has happened so I’m giving this place a single star. It looks like there’s an issue with their ticketing system where tickets are printed even though the orders may have been canceled. There were orders on the pickup table that were placed as early as 7:50am when I arrived at 10 am for order. The staff is also throwing away all of the food and drink items that weren’t picked up into the blue trash bags. She was filling up the second bag by the time I got my drink. It’s such a huge waste of food that could’ve been donated to charity or given away. I really hope that Starbucks can figure out a process to reduce food waste - maybe through using apps like TooGoodToGo
Hoping this review will get management to fix the ticketing system issue. It is causing undue stress on the baristas as well as customers.
Service
Take out
Meal type
Other
Price per person
$1–10
There's no seating area and no mirror in the bathroom. Do I really only want coffee?
The staff were super friendly and professional though. The coffee did the job.
This is a wonderful and well-loved Starbucks. It's on the corner of a block with two schools - San Mateo Adult and Career Education and San Mateo High School - plus the SMUHSD District Office plus Woodlake Condominiums - plus one block from an Elementary School. It's in the same shopping center as Safeway and CVS.
If you hit it at a busy time - before and after school - yes, it will be busier and you may have to wait longer!
It's a small but mighty Starbucks with a fantastic manager. Aimee really knows her way around customer service!
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
This Starbucks has the nicest staff. They often have wonderful energy and are so nice it could make you cry and save your difficult day - and their workload is intense! I would credit this place for keeping the nearby high school and district office running not only for its coffee and food but their absolutely wonderful employees.
Service: 5
😂‼️Thanks for waking me up! lol we got into the airport really late last night, and I needed a pick me up this morning. My go to is always Starbucks! And the Starbucks didn’t disappoint. PS get the nitro cold brew! 🤗
Service
Take out
Meal type
Breakfast
Price per person
$10–20
So incredibly slow. If you order ahead on the app to this location, disregard the estimated pick up time altogether - half hour MINIMUM. They need to figure things out.
Service
Take out
Price per person
$1–10
Food: 4
Service: 1
Atmosphere: 4
Edit: I ordered 2 venti caramel macchiato's and cups were only slightly over half full. Only happened once though as I visit regularly
Terrible with mobile orders. Says it's ready on the app after ordering 20 minutes ago and go to location only to wait another 20 minutes while my sandwiches get cold.
This place used to have outside seating, but they have taken all that down. Perhaps all the students gathering outside after school wad too much. Oh well. That's why I gave them a 1 start - who wants to stand outside and drink their coffee.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Service: 4
Atmosphere: 1
If I can give no stars I would but this location is horrible. It take 30 minutes of waiting to find out they haven't even started your drink. Customer service is horrible as well.
