Employees were too busy talking amongst themselves and didn't get my order right
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 3
Service: 1
Great atmosphere, the barista was very helpful in describing the 3 fruit drinks available I selected the strawberry flavored drink.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Strawberry
Great atmosphere, the barista was very helpful in describing the 3 fruit drinks available I selected the strawberry flavored drink.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Strawberry
I am writing this review today because of an experience I had this morning. I frequent this location regularly and always have amazing service. Jackie and her team always deliver the best service when it comes to preparing my drinks with a positive attitude and a smile on their face. Today however while I was waiting in line the elder lady behind me was harassing me because I have my dog with me. She was ranting and raving getting in my space telling me my dog is not allowed in the store. I asked her not to speak to me as I do not have time for her negativity. Nor do I have to disclose to her that my dog is in fact a registered service animal for my PTSD. She was so bothered that my dog sniffed a bag of packaged coffee beans. Once I got to the counter she proceeded to get in my space again before I can even say hello to Jackie at the register she proceeded to talk over me asking for the manager. She proceeds to complain about my existence and my dog being in the store. My dog jumps up, this is what she is trained to do when she senses I am about to have a panic attack. This sends the lady over the top. Saying my dog is trying to jump on the counter. Jackie kindly asks me if I plan on staying or ordering in but the angry lady named Deborah persistently decided to talk over the both of us causing a huge scene in the lobby that was completely unnecessary. Threatening to report Jackie for allowing me to be there with my dog. Jackie kindly asks me to step outside to calm down the situation. Legally I did not have to step out but this was causing a huge trigger for my disability so I agreed. My dog was not wearing her vest but by law is not required. My main purpose of posting this review is due to the fact this angry lady kept threatening to report Jackie and her location and there is literally was not issue other than this lady having a stick up her you know what. It is the people like this who feel entitled that cause issues to good people doing their best job. It is not fair to the team at this location to be brought down by people like this. Nor is it ok for them to assume I do not have a disability or my dogs role. So for all of the amazing service at this location 5 stars to Jackie and her team for always remaining professional and delivering great service, and a venti cup of positivity for Deborah because she definitely needs it!
Food: 5
Service: 5
Atmosphere: 5
