Smashburger Restaurant,Fast food in Troy

Name: Smashburger
Address: 1735 E Big Beaver Rd, Troy, United States
Telephone: 12485240420
Rating: 2.0

Owner not registered

Smashburger

Reviews

#295 From 507 in Troy

4.1

22 Review

Ambience

4.1/10

Food

4.1/10

Interior

4.1/10

Prices

4.1/10

Service

4.1/10

More details

Price & Cuisine

$$ Fast Food, American

Establishment type

Restaurant, Fast food

Information

+12485240420

1735 E Big Beaver Rd, Troy, United States

Get direction

Website Smashburger

About

Eating tasty rosemary fries, sweet fries and hamburgers is a pleasant experience here. You will be offered good Brezeln. Visit this place and order delicious milkshakes, chocolate shake or ice tea. This restaurant is famous for its great service and friendly staff, that is always ready to help you. Also, clients recommend Smashburger because of low prices. It's a nice place with the spectacular atmosphere. Google users assigned the score of 4 to this place.

Rating

Excellent

Very Good

Average

Poor

Terrible

Sorting

Newest

Oldest

Ascending rating

Descending rating

Date

Date From - Date To

Emeka Nnaji

Source:

5 months ago

Price per person $10–20 Food: 3 Service: 2 Atmosphere: 2

Awais Ghazali

8 months ago

Service Dine in Meal type Lunch Price per person $20–30 Food: 1 Service: 1 Atmosphere: 1

Kristina Beerz

2 weeks ago

Service Dine in Meal type Lunch Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Burger

Ryan Hautau

7 months ago

Service Dine in Meal type Dinner Price per person $20–30 Food: 3 Service: 1 Atmosphere: 1

chanel thomas

A week ago

Service Delivery Meal type Dinner Price per person $20–30 Food: 1 Service: 1 Atmosphere: 1

Lolita K

4 months ago

Food: 1 Service: 2 Atmosphere: 1

Nick Ferruzzi

2 months ago

Food: 1 Service: 1 Atmosphere: 1

Katrina Rydstedt

3 weeks ago

Went here today for the second time because I thought there would have been changes after sending an email to management the first time. The inside of this place is dirty and it was months ago also. I took the picture of the girl from another review because she still somehow works here and is extremely rude! Also wears headphones and can't talk to you because she can't even hear you. She had a horrible attitude, completely ignored me until I told her that I had questions and she acted like it was the biggest inconvenience. I explained I had an email for a birthday shake and had to redownload the app The cook in the back proceeded to try and tell ne I wasn't allowed to get the free shake because I didn't have the app downloaded... makes no sense as emails are attached to an acct and not an app. The app just makes things more accessible. Everyone that works here is rude No wonder this place is always empty, it's dirty inside and the employees are awful. This place is going to fail. Find better employees and teach them how to treat others

Bad service, Dirty, walked in dude literally on his phone chillin but it’s dirty. Got a shake only half filled. It had hella ice chips. Lucky Chick-fil-A was closed on Sunday. Not up to any smash burger standard I’ve seen, Close this dump. Price per person $10–20 Food: 3 Service: 2 Atmosphere: 2

When it comes to indulging in mouthwatering tenders, I always have high hopes. Unfortunately, my recent experience at Smash Burger left me feeling greasy, disappointed, and quite frankly, disgusted. Not only were the tenders excessively oily and drenched, but the overall cleanliness of the establishment was severely lacking. Upon entering Smash Burger, I immediately noticed the sticky spots on the tables, which seemed to be a testament to their negligence when it comes to maintaining a hygienic environment. It was off-putting to say the least, and it made me question the standards upheld by the management. A restaurant of this caliber should take pride in the appearance of their establishment and ensure a clean and pleasant dining atmosphere. As I tried to enjoy my tender meal, I couldn't help but feel distracted by the unsightly mess around me. It was clear that the manager did not care about the establishment's look or the satisfaction of their customers. Sticky spots were everywhere, and it felt like an uphill battle to find a clean surface to place my food. It's disheartening when a lack of attention to cleanliness tarnishes what could have been a memorable dining experience. One would expect a restaurant that charges premium prices to prioritize cleanliness and create an inviting ambiance for their guests. However, Smash Burger fell short on both counts. The combination of greasy tenders and a dirty environment left me with a sour taste in my mouth—both literally and figuratively. In a competitive food industry, it's crucial for establishments to go above and beyond in order to stand out. Unfortunately, Smash Burger failed to meet even the basic expectations in terms of cleanliness and customer satisfaction. It's evident that their focus is not on delivering a quality experience, but rather on neglecting their responsibilities. I implore the management of Smash Burger to address these glaring issues promptly. It's time to prioritize cleanliness, invest in proper cleaning procedures, and train the staff to maintain a hygienic environment. Customers should be able to enjoy their meal without feeling disgusted or questioning the establishment's commitment to excellence. Until Smash Burger takes concrete steps to rectify these concerns, I cannot recommend this establishment to others. A delightful dining experience involves not only delicious food but also a clean and inviting atmosphere. It's about time Smash Burger pays attention to the details that truly matter. Service Dine in Meal type Lunch Price per person $20–30 Food: 1 Service: 1 Atmosphere: 1