Pros are that the food is good and service was efficient. We each had a burger and fries with a drink and shake. Everything was correct, hot and ready to eat. I ordered a seasonal shake, maple snickerdoodle - very tasty! Cons are that the mall can get super busy, which obviously means long lines and limited seating in the food court. Although I’ve only been here once, I read a few reviews complaining about the quality, but I thought it was a typical shake shack experience.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Veggie Burger
This is my second review regarding this establishment. My initial review was in Dec right before Christmas. I was not satisfied with the quality of food and as always may it be good or bad I like to leave reviews.
I did get a response from the restaurant which I truly was not expecting but thankful someone cared enough to respond. The second thing is corporate followed up with an email and a $35 credit for me to return to the restaurant in hopes my experience would be better.
I was there shopping per usual and decided to use the credit given. Instead of getting in line to order I had to order through the app in order to use the credit so I sat in the lobby and did just that. I received a notification stating my order was ready so I went up to the pickup area asked for my food and was asked to give them a moment. Well 10 mins went by and the young lady finally pulls my food from under the lamp. My fries were hard and the liquid cheese was stiff. I guess my biggest question is “why did I receive a notification that my food was ready but had to wait 10 mins before receiving my food?” So, I give up. I think it’s just not meant for me to eat ate that particular establishment.
I appreciate the company for reaching out that was very big on their part!
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 3
