Only 10 minute wait to get my food including the time spent in line with 5 customers ahead of me. Process flows quite quickly at 5:15p on a Saturday. Burger was tasty, even if quite salty, and the construction/presentation wasn't bad either. Seating area accommodates about 25 people with outlets at every table against the wall. Adjacent food court provides lots of additional seating and outlets.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 4
Recommended dishes
Shack House Burger
Wanda at this MSP airport location is an example who knows how to give quality customer service. The best customer service I have ever received at an airport restaurant. I got a burger and fries- very average.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 5
Atmosphere: 5
Ordered my food but I did not get it till after 30mins I need to remind them twice, finally got it when I told them I want refund. Those ordered after me gotten their food way before me. My queue number is 586_ and the current queue who already gotten their food is 589_ when I finally got my food.
No good. My root beer float, ice cream was almost fully melted, cheesy fries is just fries comes with additional melted cheese to dip, Shack burger (cheese burger) is using the same type of melted cheese to dip cheesy fries... For cheese burger, I still prefer the normal slice cheese type.
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 2
Service: 1
Atmosphere: 1
I ordered the shake shack hamburger, and it was delicious 😋 heading to Charlotte SC.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 4
Atmosphere: 4
The food is as expected for a shake shack and the breakfast sandwiches are a good option at the airport.
BUT the service on multiple visits has been bad. Specifically the wait times, taking over 40 minutes each time. The last time I needed to ask about my order multiple times and because it was on hold for one ingredient for over 49 minutes without any updates or concern that it was so delayed.
Would not recommend if you have less than 2 hours until your flight.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 1
Atmosphere: 2
Pretty fast service, and the food is exactly as you’d expect from Shake Shack!
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Shake Shack
Had a double cheese burger. It was REALLY YUMMY!!! Unfortunately I dined in the Minneapolis Airport during the Shake Shack Crew's shift change. So there were a lot of workers just standing around while my double cheeseburger sat on the counter, out of reach, getting cold. It was torture! When I finally got my burger, it had cooled off, and I had to wolf it down since I was running late for my flight. BUT, it was still a darn good burger!!! I will return! :)
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 3
Atmosphere: 2
Recommended dishes
Shack House Burger
They serve burgers before 8 am which was game changing for my long travel day. Nice service but I didn’t like how they asked me to donate money to poverty. That was unnecessary. Unclear if the server was just asking for tips or if that is a fundraiser through shake shack but it was strange and made me feel uncomfortable
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Recommended dishes
Shake Shack
Complete lack of urgency amongst employees. Food sitting for minutes before action is taken. One employee spent more time on their phone than working. I came here when it first opened and the service was rocky. Food was good so I guess that's one good point?
Price per person
$20–30
Food: 4
Service: 1
Atmosphere: 1
