I used to really like hanging out at this place. Stevie, Rebecca and Mel would always make me feel welcome. It's not like that anymore. Unfortunately two out of the three names I mentioned up there don't work here anymore & they hired this girl Lexi to be the manager there and she makes me so uncomfortable.
Quite often I walk in there and I stand at the counter and Lexi doesn't acknowledge me at all. Then another customer will walk in and she'll greet them and ask them what they want and this has happened two times where I've confronted her and said "what about me? I've been standing here waiting for you to say something and take my order."
I'm not a mean person and I don't know what I did or said to rub her the wrong way but she just acts like she doesn't like me and I don't understand why. I spend money every time I go in there.
I don't really know the person that owns this place but you should really focus on hiring more employees who have actual people skills.
Price per person
$10–20
Service: 1
Atmosphere: 1
I want to start this off by saying I’ve only been coming to roots for maybe like 6 months, and almost every time I visited roots I have been served by Stevie and I enjoyed chatting with her if it wasn’t busy and she always had a positive attitude and was so chill and kind and patient even though sometimes I’m a little indecisive or particular. The last time I came in the girl running the place was named Lexi and she was the opposite of what Stevie was like. Her whole demeanor seemed negative and it seemed like she was trying to rush me because I took a little longer than normal to decide which tincture I wanted in my tea and I saw and heard her sigh while she thought I wasn’t paying attention. I like extra syrup in my tea because I prefer it sweeter so I told her and she rolled her eyes as she was turning to pump the syrup thinking I couldn’t see her. I don’t know what happened to Stevie since she wasn’t there the last couple times I visited. I don’t know if they fired her or not but I’m assuming so because I asked my friend who also stops at Roots on her way to or from work or on her lunch breaks most days if she’s seen her but she told me she hasn’t seen Stevie in a while. I don’t know what happened, but I assure you that Stevie deserved to be promoted, not fired. I really hope they hire her back if she’s really gone, if this girl Lexi is there again when I visit next time, I might just leave and try to come back when someone else is running Roots, because I do not want to interact with her again.
Price per person
$10–20
Food: 3
Atmosphere: 4
Recommended dishes
Blue Raspberry
I honestly don’t even want to bother going at roots anymore. It used to be my safe place where all my friends would go to order cool and delicious teas and play games there and just get to see each other again after a long time. It saddens me that my girl Stevie really got fired over something so ignorant it should have just been professional and handled better than just termination and management should really look into better qualifications for new hires for real. One of the girls that always works there-Lexie is extremely rude and doesn’t acknowledge loyal customers that are always friendly and aware of people as we like to include everyone that comes in. I hate to say this but I will not be going to roots anymore!!!!!
Great place, cool atmosphere, really chill. Slightly disappointed with the newly limited kava menu. Still definitely worth the drive just to hang out <3 !
Price per person
$10–20
Food: 3
Service: 5
Atmosphere: 5
Recommended dishes
CBD Lavender Lemonade
many activities during the week; jeopardy, open mic, table games, and more, If you want to draw with chalk, the "wall" is available for you.
Food: 5
Service: 5
Atmosphere: 5
