Hi prices, over worked rude employees like Kevin M, and fake discounts - I live so close but it’s so worth it to go a little further to Barron’s, Stater Bros, even Wal Mart is better than this unorganized Ralph’s store. There are so many bigger businesses waiting to come in. It’s only a matter of time before this chaos closes.
I would give a ZERO if I had the ability. Total incompetence abounds. Unreal. I was buying a gift card for Christmas for $300 & was rung up for $30. O The
manager got involved, charged me the other $270 & it still wasn’t reflected on card, or discovered until after gift was given.
So I’m calling to get this resolved and told that I have to call the number on the back of the card or the bottom of the receipt and I do that and then I’m told that I need to contact the store. I do that and it’s another song and dance.
I’ve called at least five or six times and finally get someone to answer the phone. They need more information so I have to call back and I called seven times and it rings for two to three minutes and NO ONE answers the phone! So I call the meat department to get to the manager, nothing. I call back and the meat department says stop calling here and hangs up on me.
Rude, incompetent, can’t even answer the phone & trying to send information via email and given an invalid address. Clearly, under poor management and this whole thing is ridiculous. Hours wasted, still not resolved because of the fateful day I walked into THIS store. Save yourself the frustration…shop elsewhere.
I love Ralphs, but there’s an employee here that sags his pants to his knees. Like bro who are you? No body tryina see that $9.99/five pack of boxers from Costco.
If I could give 0 stars after todays experience I would! The manager Sally is extremely RUDE! They're self checkout can't keep track of what you count. She automatically assumed your trying to steal stuff and comes and takes EVERY single item. ALL 15 ITEMS THST WERE ALREADY BAGGED! Just to count them and doesn't even bother to help rebag them!!!! Then assumes your trying to steal more stuff because she doesn't give you a moment to scan every single item before she starts accusing you more! When you get upset about being accused of stealing after paying for everything and speak up she tries to BAN you from the store! Terrible service!!!! She clearly needs some classes on customer service or get rid of the stupid self checkout if you can't trust your customers that go there every single day multiple times a day!
Great people……but please….no more self checkout…..give the people back their jobs….there’s not even room for carts in your set up…..there’s just always problems. Even one of your employees recently told me that there can be many customers even with one item each that refuse to go through self check out….and there will be long lines in the regular lines….I worked in a grocery store for 4 years while I was in high school and the people who work these jobs are a treasure to the community. People that I know personally all agree with me. Even if they have one item-they refuse to go through self check out, out of respect of the humans working regular checkout lines. No more robots, get back to being more human.
Oh no! Hope our local Ralphs is ok. They’ve had a fire there this morning. Went to do our shopping and parking lot was full of employees and fire department. Hope no one was hurt.
