What a terrible experience today at Ralph’s in PV (Hawthorn Blvd). I live nearby and come at least 2 times per week for groceries. Today I wanted to buy the advertised 24 pack box of soft drinks for 9 USD. They were out of stock and I asked the assistant manager (woman with short black hair) if she instead could give me two 12 packs of the same soft drink for the advertised price. She declined and said that it’s not the same and that I have to pay the regular price (10 USD for a 12 pack). So, instead of paying the advertised price of 9 USD she expected me to pay 20 USD. What a terrible attitude towards customers! She wouldn’t honor their own advertising, which is almost unbelievable.They should know that there is a Trader Joe’s, Pavilions, Target and another Ralph’s nearby. Just go to Ralph’s at Rolling Hills Road, where they appreciate your business. I got everything there after this incident. They couldn’t care less about customers at Ralph’s in PV (Hawthorn Blvd).
Very frustrating. Visited five times just to get receipt reprinted but was in vain. Met the book keeper and she said she will give me a ring back when done. No response. Few days passed. Visited again, out for lunch at 8:00am, spoke again on the phone that it will be done, no response. A week passed. No call back.
i just met a really nice checkout cashier named melody. She is super friendly, polite, and helpful. She was helpful to put items on my cart. she made sure if i was ok to to find my shopping items on the display. no other cashiers help me like this. this location is the friendliest store ever.
This local outlet of the Ralph's chain is outstanding and my preferred "go to first" grocery for a range of reasons!!
1. Overall, good stock of needed products, especially in the produce and meats sections.
2. Always-attentive and consistently-helpful associates. Their encyclopedic knowledge about advis3inf exactly where to go inside to find requested products is absolutely astonishing!!!
3. Exemplary, if not unique, sense of collective teamwork dynamic among all associates I have encountered icer over several years. Great chorus; no prima donnas... very rare internal chemistry at work at this particular store, which justifies the drive to enter and shop there.
Apologies that this intended short note did not stay that way...
Regards to all.
Stephen Franke
San Pedro, California
