Great bakery. Needed a last minute cake and there was not anything pre made that we wanted. A guy named Timothy that worked there went out of his way to make us a last minute cake and decorate it for us. He made our day. Great customer service.
You win Price Chopper, you wore me down, I just can't do it anymore.
In Lake Placid, NY, there are two supermarkets, Price Chopper and Hannaford, and you Price Chopper, have always been my go to store. Your produce is slightly better (but not without it's problems), your bakery is better and I like your store points (which Hannaford doesn't have). But tonight's visit to your store has got to be the final straw for me.
I went in at 7pm to pick up a couple of things. There's usually not a lot of traffic in the store at this time and tonight was no different. I picked up my 3 things and went to check out. You have 8 check out lanes, and 5 self checkout stations. But for whatever reason, you've decided it's a good idea to only have one check out lane open and all the self check outs closed. To make it even better, you have what has to be your slowest employee assigned to the one check out lane that's open. It was excruciating to watch this individual sedately move her way through the customers in front of me. Picking up each item, searching for the bar code, running it across the scanner 2 or 3 times, placing it in the bag in slow motion, and then at the speed of hair growing, reach for the next item.
The next customer in line had returnable bottle receipts to cash and of course there was a problem with that, which meant getting on the loud speaker and calling the manager. At that point I had spent the best years of my life in that line and I just couldn't do it anymore. I dropped my items on the belt of an empty check out lane and left. I'm sorry I had to do that Price Chopper, but the consistent lack of customer service in this particular store put me over the top.
While I'm at it, there are a couple other things I need to get off my chest. For years, yes years, I've noticed a particular issue with your produce. Specifically the pre-packaged salad items like bagged lettuce and spinach. I can't tell you how many times I've purchased a bag of salad that looked fresh and had days before reaching it's expiration date, only to get it home and the next day open it to the smell of decay and wilted and rotten leaves. I've even written to a couple of the manufacturers of the items to inform them that I believed there was a systemic problem with the way their products were being stored and handled at this particular Price Chopper. The experience happened too many times to me for it to be an isolated problem or a coincidence. Certainly I couldn't be the only one this happens to. And I believe this problem still exists in this particular store.
And why, for the love of God, do you close the self check out area so early. Keeping it open would avoid the whole problem I had this evening with just one manned check out lane open. And as for the ironically named "customer service" desk, which never has anyone there, why bother if it never has someone there to help?
Now a couple of compliments. Not all the employees in this store are completely lacking in customer service skills, there are a few that stand out as dedicated employees. One is the gentlemen that works in the bakery department. He's always very helpful and just a genuinely nice guy. There are two travelling managers that I see occasionally that are also well versed in customer service and genuinely care about the store. I don't know their names, but one is a woman with dark hair and the other a younger guy that is always friendly and helpful when I have question. He generally hangs out at the front end of the store when he's there.
In closing, just let me say that there are 1000 things I would rather have been doing than wasting my time writing this Google review. But tonight's frustration at you, dear Price Chopper drove me to the edge, and I jumped.
