I find it hard to find food in Desaru and this is my first time being here. Luckily i found Pizza Hut! Parking is easy to find and during my visit the staff and manager were also there and being really friendly! Staff recommend me their lunch set which really affordable and makes me full enough! The taste is nice as before , the place is super clean. I love it!
Service
Dine in
Meal type
Lunch
Price per person
RM 1–20
Food: 5
Service: 5
Atmosphere: 5
Whenever I visit this restaurant to take away, the only thing the staff will say is "your order will be late, almost 40 minutes, or even 1 hour."
So, first time I thought they really going through some issues, so I cancelled my order or I don't make an order.
Then the second time also, they said the same thing. Something fishy, so I said "its okay, I can wait" and I made an order. Then, I leave the restaurant for few minutes and walk to nearby Bank Islam. After I reached again to restaurant, the order was ready. What? The staff said, its almost take an hour to make my order. So its clearly show the laziness of the staff. This is not only once to excuse but almost 3 times in my experiences. Such poor services!
#not really recommended
Service
Take out
Meal type
Lunch
Price per person
RM 20–40
Food: 2
Service: 1
Atmosphere: 2
As ex staff of this franchise, I feel bad experience during my visit. First the system was down and I need order through their apps, then the apps tracking was not so accurate for estimated time. After that, the taste of both pizzas I ordered were terrible not same as the other brunch. The pan pizza is too thick besides the bread feel not tasty just a waste. However the customer service was good.
Service
Take out
Meal type
Lunch
- The worst Pizza Hut branch i ever visited. Food was asked by waitress to order via QR code, but the connectivity in the restaurant was very bad, can't work at all. then gave up and wanted to order manually via waitress, but was informed only ala carte and only cheeeeeeezza combo is available. gave up, then was informed to walk out the restaurant to have better connectivity, Finally able to made order, but many of the items not available, i.e. NO ice for soft drinks, only few choices of soft drinks is available, no fries and etc...
- Staff hardly smile
- basin only available at second floor, not convenience for elderly
Service
Dine in
Meal type
Dinner
Price per person
RM 20–40
Food: 3
Service: 1
Atmosphere: 1
Service is very slow. And service girls are always having a dull face and dull attitude too.
I would suggest to give service guys less work or recruit more employee so that they can be energetic.
Mushroom soup I have tried 5 times and out of 5, 4 times there were lumps, not mixed well and not hot.
They do not allow customers to sit at ground floor. Though they bring pizza from ground floor.
Location is good. Ambience is good.
Suggestion: Please add more tissue paper with order. If possible please keep sauce, ketchup on table.
Please like if my review is helpful in order to help others
The food at Pizzahut appears simple, but the flavors have remarkable depth. Pizzahut is known best for its range of pizza stuffed crust ,pan pizza , thin crust and the reputation is well deserved. The hand made pizza from local organic farmers, and the mushroom soup are served warm with fresh garlic bread. The shop is both clean and tidy-despite having limited space and more customers than can fit inside at one time-and all the staff members there greeted my companions and me with smiles as warm as the Pizza they serve there. I would thoroughly recommend Pizzahut Desaru to anyone with a sweet tooth. I know I'll certainly be returning soon ! Thank you Sumira for the hosting!
Food: 5
Service: 4
Atmosphere: 5
Very funny place. U need to scan QR code to order food but inside the shop there is very weak mobile network and they dont hv wifi, so how to order? Anyway, one of their lady staff service very good, teach customer step by step how to place order
Service
Dine in
Meal type
Dinner
This is based on my 3 times visit here, for the first and second visits, I could tell the staff quite friendly but on my third visit, the staff didn't even smile, I felt quite uncomfortable with how did "she" serve me and I'm wondering how "she" get to work here with "her" attitude
Service
Take out
Meal type
Lunch
Price per person
RM 1–20
Food: 4
Service: 3
Atmosphere: 3
Staff Like doing Work at Home.
Food is The first pizza hut I have ever gone to.
Service
Dine in
Meal type
Dinner
Price per person
RM 1–20
Food: 1
Service: 1
Atmosphere: 1
The food was amazing! I've never had anything like it. The service was great, too.
Service
Dine in
Meal type
Lunch
Price per person
RM 20–40
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Ice Cream Sandwiches
