Pizza Hut Takeaway,Pizzeria in Great Falls

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Reviews
#195 From 259 in Great Falls
5.6
82 Review
Ambience
5.6/10
Food
5.6/10
Interior
5.6/10
Prices
5.6/10
Service
5.6/10
More details
Price
$$$
Establishment type
Takeaway, Pizzeria
About
A number of people think that you can have perfectly cooked chicken pizza and tasty grilled chicken here. Food delivery is a big benefit of this pizzeria. Many reviewers mark that employees are hospitable at Pizza Hut. Guests say that the service is cool here. But this place has been rated below average by Google.
Reviews
82 reviews
Rating
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Kevin Grace
Source: google
2
4 months ago
Service Delivery Meal type Dinner Price per person $10–20 Food: 1 Service: 1
Food: 5 Service: 5 Atmosphere: 5
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Kevin Grace
Source: google
2
4 months ago
Order a dinner box with a deep dish with extra cheese but instead, we got a sausage and cheese pizza. I called to get it corrected and they said they start a new order and it never showed. And when I called the store they would never answer the phone. Service Delivery Meal type Dinner Price per person $10–20 Food: 1 Service: 1
Went to pay with a card and leave a tip with cash. I had exactly enough on the card to get pizza and milk for my daughter's before I got paid the next morning. Got my pizza and went to buy milk. Card declined. Look back at transactions and the bigger lady working the register decided to push the max tip button which declined so she tried another until it went through. Needless to say I went back in and the manager gave me back my money.
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Blake
Source: google
4
A year ago
The only reason I am not giving it one star is because our delivery driver we've had a few times, an older gentleman (cannot recall his name), is extremely kind and quick. He deserves a freaking bonus for working with those who work in that store because Lord knows he needs all the patience to deal with them. Now for the bad news... Atrocious customer service - some of the worst I've ever experienced, and the bar is low for a fast food pizza place like this already. When ordering through the app, it is easy and no issues. If you try to call and place an order its like talking to a brick wall with an attitude. I have been hung up on TWICE because I was inquiring about a special they have displayed on their sign outside, but then am told that special is not current and the price for that same item would be the normal menu price (nearly double the special price). The workers there have terrible attitudes and are very rude over the phone. Forget trying to pick it up in the store - waiting 10+ minutes for someone to help me out at the desk, even though I'm the only one in there. Food quality has been really hit or miss. Wings are usually sauced great, hot, and taste fresh. Pizzas are either woefully under-topped, or way over-topped. Ordered The Edge pizza recently and goodness, it would have been nice to have some pizza with that flat piece of bread which was way over-seasoned with pepper/seasoning (as in salt and pepper) I had. Stick to the wings from this store and get pizzas from some other pizza place.
Poor customer service. Challenging to get any response on the phone to confirm order details. Asked for gluten free pizza in order instructions on app and regular pizza was knowingly sent without notifying they don’t do gluten free orders.
I own my own catering business, but sometimes not cooking is much needed. I kinda understand prices due to whatever is going on with the economy, but it has gotten way too expensive to afford any more. A family of 3 should be able to eat for less than $65. I will make my own pizza and wings for more than half the cost and a lot healthier. AND...Got the wrong order to boot. Will not order from Pizza Hut any longer. You are too expensive, there is lack of customer service at the time of delivery and at the local level when trying to call and make a complaint.
I ordered a pizza at 12 52 pm today and was told it would be ready in 15 minutes. I was dealing with a call in center and not anyone locally which in fact worked 2 weeks ago on the 4th. However upon arrival the franchise was locked up with a sign indicating they didn't open till 4. Good news is domino's was open and gained 2 new customers.
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Nix
Source: google
10
3 years ago
Service has always been great for the multiple times we've ordered here. Even offering discounts without asking for issues they saw with our pizza! Just be sure you act like a polite customer to the upmost in these trying times, everyone truly needs a break and doesn't need more stress and these pizzas have stayed consistant throughout the years!
I used to really like the stuffed crust pizza but it's changed. It's paper thin, soggy with grease, and more expensive at that.
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