Didn't eat here just had coffee and it is my new favorite coffee spot in Petaluma
Service
Take out
Meal type
Other
Price per person
$1–10
Service: 5
Atmosphere: 5
Just went here for the first time and honestly had a really great coffee but TERRIBLE experience. The 2 ladies working were not friendly at all, super unwelcoming. When I ordered I asked for a 16oz latte and it came out to $8… when I got my drink it was only a 12oz. I asked her what size drink she charged me for and she said a 12oz… After leaving the coffee shop I felt like that was really wrong so I looked up their prices online and a 12 oz was only suppose to be $5… she really overcharged me. I will not be coming back to Pink Owl.
Food: 5
Service: 1
Atmosphere: 5
Went in yesterday at 11 a.m. and the barista was so rude. I went up to the cash register and said hi how’s it going and she just stared at me, so my friend and I ordered. She forgot my beignets and after I waited ten minutes I got back in line and politely asked about them she grabbed them from the case dumped them in a bag and handed it to me not saying sorry or asking if I wanted them heated up. There was also no one else in the shop so they weren’t busy. My friend wanted to pay for some sweetener for her drink because it was really bitter and the barista was super rude about it. When we said thank you she didn’t say anything. When we left we said bye thanks and her and the other girl making drinks in the back just glared at us. I even tipped 20%. Coffees weren’t anything special and my beignets were cold. My friends drink burnt her mouth it was so much hotter than mine and we both got lattes. The interaction was comically bad. I’ve worked in customer service my whole life and I’ve never been that rude to anyone before.
Service: 1
