We picked up pretzels that were listed under a specific name for our school dance. The company gave us the wrong order and charged us wrongly for it. After realizing the mistake the girl working there was unapologetic and when we called them they did not answer. This led to us customers having to handle the situation by meeting up and swapping the two wrong orders. This issue luckily was resolved through the dedication of the customers to make the events happen, but it was close to leading to a major problem for both events as our group was wrongly charged hundreds of dollars for pretzels that were not the correct order and the other group was missing pretzels that they needed for their event to run smoothly. I hope the company reviews to ensure that no events in the future have this issue, thank you.
Food: 5
Service: 1
Atmosphere: 2
I would have to say this is by far the worst pretzel factory, I came to day a little after 9 am and was told they are not making any more pretzels for the day !! Like what ??
And side note the Rita’s that’s inside also never has any flavors.
The staff is beyond friendly, always a smooth process to get delicious food. Their call-ahead ordering is also simple and reliable.
Now with Rita's in the same building, it's an awesome stop for the family.
