Visitors may have perfectly cooked philly steaks, sandwiches and steak salads at this bar. The homely atmosphere of Patsys Bar & Grill allows guests to relax after a hard working day. This place is rated on Google 4.3 by its clients.
OK, was going to let this go and just let my wife leave her review, but apparently the owner can not accept her honest review of our experience today. We decided to revisit this business after not going for a few years, ordered the fish sandwich and what was described on the menu as "giant" onion rings. The sandwich was actually a very generous portion of fish, and pretty good, but when those "giant" onion rings were delivered we were severely disappointed. The first picture attached to this review was taken of what we received, not what I would, in any way, consider "giant" onion rings. Our server was new, so when we asked if this is what they considered "giant" onion rings she went to get someone who had worked there longer. This person said that they had always been like that but asked if we wanted them taken off the bill, to which we replied we would pay for them since we ordered them, but wouldn't have ordered them if we had known what we were going to get. Now, on the menu, they are described as "giant", which they weren't, and also listed as coming with a choice of two sauces, we did order both sauces as my wife did not want the one I wanted. When the bill was delivered after the meal we were charged for both sauces, on top of the "giant" onion rings. We brought this to the server's attention, who then went to ask someone about it. On their return we were told we were being charged for the two sauces since we ordered them, even though one was supposed to be included, and the person in charge did not want to take anything off the check. OK, now I will admit I was a bit upset and did go back to the kitchen to ask what was going on, since this person in charge would not come out to explain. I brought their menu with me, pointed out that it clearly said "giant" onion rings and the included sauce, to which I was told these were the same onion rings they have always had. I mentioned that it had been a few years since our last visit, but remembered the onion rings being different. I thought they might have been made in house, but was told they never have been. Fine. I said I thought they used to be bigger, I was informed by the owner this was never the case. Now we come to a few of the attached pictures, the first is what we received today, the other pics include what they have posted on their Facebook page, clearly they did use to be bigger, something that might have even come close to being the "giant" onion rings advertised on the menu. Now, in the attached reply to my wife's review, I see the owner saying we "hounded" the servers, which is far from the truth. Yes, we brought our concerns to two different servers, but at no point were we hounding them, in fact we made it a point to repeatedly tell them we understood it was not their fault, and even tipped our server directly with cash to make sure they were not affected by anything that happened between us and management/owners. Since the manager/owner would not come speak with us I did go into the kitchen to speak with them, and when it appeared nothing was going to be done to fix being overcharged for the sauces I said to take the onion rings off the bill or we wouldn't pay for anything. We did pay for everything, minus the $5 discount the owner eventually gave us. If he had just removed the overcharge for the sauce that was supposed to come with the "giant" onion rings we might have avoided this whole issue.
Food: 3
Service: 4
Atmosphere: 2
Ordered what they call "giant" onion rings for $8.99, we got a small plate of thin, pre-made, frozen onion rings. Then we were charged extra $1.50 EACH for the little cup of dipping sauces that are included according to the menu. Then, the manager refused to come out of the kitchen, and left the poor server to deal with the problem.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 4
Atmosphere: 1
Picked up food. Place looks awesome but was empty for it being 1pm on a Sunday. Food was good, will want to return for dine in or take out again to try some of their other menu items. Ordered a veggie pizza, was very unique and not what a normal veggie pizza would be like. Half the family like it, the other half did not. Chicken strips, garlic fries, were both awesome.
Service
Take out
Meal type
Lunch
Price per person
$30–50
Food: 4
Service: 5
Atmosphere: 5
Recommended dishes
Chicken Wings
