Papa Johns Pizza Pizzeria in Firestone

Owner not registered
Reviews
#33 From 52 in Firestone
6.5
95 Review
Ambience
6.5/10
Food
6.5/10
Interior
6.5/10
Prices
6.5/10
Service
6.5/10
More details
Price & Cuisine
$$$ Pizza, Fast Food
Establishment type
Pizzeria
About
According to the reviewers' opinions, pizza is nicely cooked. Food delivery is an important advantage of this restaurant. Many reviewers note that employees are hospitable here. But most visitors who use Google didn't grant Papa Johns Pizza a high rating.
Reviews
95 reviews
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The first pizza that we ordered was either dropped or slid off the car seat, because it was a mess you couldn't even tell what it was. I called the store they refunded the order and brought us a new pizza. Excellent customer service Service Delivery Meal type Dinner Price per person $10–20 Food: 5 Service: 5
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Joey Gault
Source: google
10
2 months ago
I’ve had Papa John’s in many states and several different counties in Latin America. This Papa John’s should get some sort of trophy or award. Incredibly good pizza, they LOAD UP the ingredients, and their staff is extremely friendly. Amazing experience here! Service Take out Meal type Dinner Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5
After reading some of the terrible reviews for this place, I'd like to add a good one! My husband and I walked into the Papa John's looking for a quick meal, but we weren't aware that they don't make pizzas ahead of time. The nice gentleman who was working behind the counter let us know that it would just take about 10 minutes to make one fresh, so we decided to order and wait. He quickly went to work making the pizza, and was done with it several minutes early. The customer service was outstanding, and the store front and the kitchen area where the pizzas are made seemed to be clean and orderly. We took our pizza and went out merry way, and about 10 minutes later opened the still hot box and dug into our delicious lunch----yummy! Service Take out Meal type Lunch Price per person $10–20
Gee, I wonder why they shut down the last time! Wait, I don’t. It’s because it takes them an hour, to get to a house 3 minutes away, only to hand you cold pizzas, after receiving almost $9 tip before hand. Yep, that’ll get you closed down. Bummer because the pizza really is good. Not worth $50 for two cold pizzas good though.
Made an online order no problem. Then after check out it said it would be an hour & a half to carryout so I tried to call in and cancel but no one answered. Kept trying to call. They even answered & then hung up on me…3 times. So we had to go down to the actual store to cancel our order. There were 6 people working the store. My husband told them that they were really bad at answering the phone & they flat out said that they weren’t answering them & no one had any idea what they were doing. WILL NOT BE ORDERING FROM THIS STORE, EVER. We will be sending the recording to a higher-up at Papa Johns. This is really SAD customer service.
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steve b
Source: google
2
11 months ago
I have never had a successful interaction with this place. Food is fine but the hassle to get it ordered or delivered isn't worth it. Delivery driver got offended when I wanted my tip back Service Delivery Meal type Dinner Service: 1
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Jenny R.
Source: google
6
8 months ago
Two pizzas and breadsticks was $60.35 before a tip for the driver... Yikes! Took 7 min to order via phone lol... Service Delivery Meal type Dinner Price per person $30–50 Food: 4 Service: 3
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Ross Wood
Source: google
6
A year ago
They have entirely outsourced their calls to a call center in Philippines. They didn't even know what special i was talking about thats listed on the website.Papa John's corporate has officially sold their souls in the name of profit margins! To avoid the call center press 5 when calling, you'll get the local store and the people here are great! Very nice and easy to talk to.
Terrific reopening! Ordered last night and my pizza was done quick and tasted great. The customer service was great and everyone I spoke to was so kind and welcoming. Excited to order much more in the future!
Absolutely ridiculous! We ordered pizza and were quoted an hour "to be on the safe side" After over 1.5 hrs we called to find out "oh thats my mistake, I should be able to get it out in the next 30 minutes. If we hadn't called the order would've just been lost. People want $15 an hour and don't know how to fill a pizza order. Dominos in town from now on! Save your time and money as they didn't even offer to make it right!
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