Worst experience. Horrible customer service. Happen to drive by and remembered I just got the email for my sons free mini bday bundt cake. Been getting the emails for years. Was going to pick one up for him and one for me. Showed them the email but was asked for my sons ID, granted he is 20 years old I don't carry his ID on me. So I was not able to get the item. Don't understand the reasoning of I have the email and why would I lie for a$6 cake plus I was buying an extra one. Yeah I'm over this place. 😒
Update on this review: nothing Bundt cakes responded to my post. I contacted them via the email they provided. No one ever responded back to me!! It has been 4 months!
I have ordered from this company at least once and sometimes twice a month for the past 3 years for my business(5-10 boxes of cakes each time). Last weekend was my daughter’s 10th birthday. I picked up a large customs decorated cake and two boxes of customized cupcakes. When I got home and opened everything , to my horror, one of the boxes looked like this(see the picture)! I called them immediately and asked if they could help me with it as my guests were to arrive in a bout 15 min! THE MOST UNHELPFUL place! After back and forth on the call, I asked for their manager to call me. I sent them a picture of what the box looked like. The manager would not take ownership of the damaged box and blamed it on me instead!!! They would not deliver another box to me to exchange it and said if they did, they would charge 35$ Delivery fee! They didn’t even offer to refund for that one box that was damaged (which is only 25$ and not a big deal, it’s the principle of it that matters! ). The fact that after all these years of loyalty and many $$$ in orders, this place wouldn’t even try to help me was beyond disappointing! I waited couple of days to write a review for two reasons: 1) I wanted to make sure my emotions were cooling off, which they are. 2) To see if they would try to reach out and make it right, which they did not! So here we are! I don’t recommend this place any longer and I will not go back to them! I will try to find a place that takes pride in their products and customer relationship!
it was delivered on time and in great condition to our reception venue. i ordered 12 dozen bundtinis—an absurd amount, yes—of every flavor, and everybody was raving about them! i'm glad i kept a few boxes to the side because they were snapped up in minutes by some greedy guests when the dessert table opened up!
Quick and efficient. I was in and out in 5 mins. I was there for a red velvet cake and was able to use phone pay which is always a plus for me. It’s located further in the plaza but the google map will lead you straight in. Most of the parking was filled but there were still space to park
I agree with the previous review from Cher. The quality has gone down with their products and customer service. They might be under new management 🤷♀️🤦♀️, younger staff that's just to busy with their Pete's coffee, etc. Will find another location.
Absolutely THE best when you crave a cupcake, the bundtinis are delicious! Ever flavor is so tasty, but my favorite is the vanilla. Only thing I find a tad annoying is the parking could be difficult if you go there at busy times. Other than that its a great place! I recommend to anyone craving a cupcake or even a cake!
