I visited Mug 'n Bean this past Sunday during midday, and my experience was incredibly disappointing. Despite being a new restaurant, the service I received was far from satisfactory.
I patiently waited for an hour for my food, only to find out that my order had not been placed by the waiter. This level of negligence and lack of attention to customers is completely unacceptable, especially for a new establishment. The fact that I had to inquire about my order myself is highly concerning and reflects a severe lack of professionalism among the staff.
The entire ordeal left me frustrated and dissatisfied. I expected much better service, especially considering the reputation of Mug 'n Bean. It's disheartening to see a new restaurant failing so miserably in providing basic customer service.
I sincerely hope that Mug 'n Bean takes this feedback seriously and makes significant improvements in their service quality. As a customer, I value my time and expect a certain standard of service, which was clearly lacking during my visit. I hope that future patrons do not have to endure such a horrendous experience.
Service
Dine in
Meal type
Breakfast
Price per person
R 150–200
Food: 1
Service: 1
Atmosphere: 5
The ambience of this place 👌. The stuff is friendly and very kind. It's one of the most chilled M&B restaurants I have ever visited and will definitely frequent. Love this place.
Meal type
Breakfast
Price per person
R 300–350
Food: 5
Service: 5
Atmosphere: 5
The best place to be, the food is wow and as for service it is perfect. Godfrey is the best waiter he took good care of us .
Service
Dine in
Meal type
Breakfast
Price per person
R 150–200
Food: 5
Service: 5
Atmosphere: 5
The staff members are so friendly and take such great care of my elderly grandfather when I go to the other shops. I especially want to mention Franky the manager, by far the best service from him!
Service
Dine in
Meal type
Lunch
Price per person
R 100–150
Food: 5
Service: 5
Atmosphere: 5
I would give it zero stars if I could. I had an awful experience at this restaurant. The staff were rude and unhelpful, and the food was mediocre at best. I would not recommend this place to anyone. For a new Mug & Bean I expected the service to be much better than what I received. My waiter was a total novice, he needs training in waitering etiquette. It was so disappointing. I will rather continue to support the Mug & Bean at the Mall of the North.
Food: 1
Service: 1
Atmosphere: 1
On the 4th November 2023 I came to Mugg n Bean for my son's 10th birthday celebration. We wanted to know if they would be able to sing a birthday song, the Manager said yes they will sing for him.
After we had our meals, we again requested the waiter if they are ready to sing, she said, No, to my surprise when we asked the Manager he agreed but then all of a sudden they said no. Instead they gave him a piece of cake.
It didn't sit well with me because I didn't know that later on they won't be singing for him hence the Manager gave us that promise. Otherwise we could have gone to another restaurant which could help us sing along for my boy's birthday. Fine
Another issue is the loud music from the restaurant close by which plays music. We asked the Manager from Mugg n Bean to ask the restaurant that is playing the music to lower the volume, he said, they tried several times to ask them to lower the music but they always refuse.
It is unpleasant to find yourself in a place where the music is loud and yet you are out to enjoy your nice time, which in our case we didn't enjoy our time at Mugg n Bean.
Service
Dine in
Meal type
Lunch
Price per person
R 500+
Food: 2
Service: 2
Atmosphere: 3
Recommended dishes
Share the New Meaty Sharing Platter from Mugg & Bean F
Had a Quick Breakfast Meal and it was Freshing to be in the such Environment.Along with food, the management and staff will catch your attention.Its a work Friendly Space.The Quality of the Food never Disappoints and has that Mugg & Bean standard.
Service
Dine in
Meal type
Breakfast
Price per person
R 400–450
Food: 4
Service: 4
Atmosphere: 2
It is super clean and the food is delicious,the waiter Tumi Ramogoebo have us such a great experience, Very kind and patient,I'll definitely pay it a visit again and again.
Food: 5
Service: 5
Atmosphere: 5
