McDonald's Restaurant,Fast food in Cleveland

Owner not registered
Reviews
#63 From 88 in Cleveland
4.5
19 Review
Ambience
4.5/10
Food
4.5/10
Interior
4.5/10
Prices
4.5/10
Service
4.5/10
More details
Price
$$$
Establishment type
Restaurant, Fast food
About
It's time to try good monkfish. According to the visitors' opinions, waiters serve nicely cooked biscuits here. Order great frappes, it's a must while visiting this fast food. McDonald's is well known for its great service and friendly staff, that is always ready to help you. Many guests mark that prices are affordable for what you get. As clients see it, the atmosphere is pleasant here. But google users haven't given this place a high rating.
Reviews
19 reviews
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Probably the best McDonald's I've been to. The food came super fast and was great the staff was very polite and friendly and the play place was amazing. I took my niece to kill some time and she had a blast. Service Dine in Meal type Lunch Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Apple Slices
Great! It was very busy on Sunday morning. Sometimes they ask you to pull forward to wait till they bring your order out and do not want to give you the ketchup for the hash browns or the strawberry preserves for the sandwiches. I realized that often, really mostly they won't give it to you later. We want to make our McDonald's breakfast special EVERY DAY. One thing I would change for the mobile app orderer is that it would make it special that if you could ask for cream for the coffee in the app NOT to be added to the coffee Only, but where you could order the cream or sugar SEPARATELY without having to ask for it at the drive thru window. Service Take out Meal type Breakfast Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Hash Browns
Service Dine in Meal type Lunch Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Apple Slices
Service Take out Meal type Breakfast Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Hash Browns
Sandra is not only rude, confrontational, but would actually gaslight customers so she won’t have to do her job or to avoid being friendly. This has happened on multiple occasions. This manager has not only messed up my order but has been rude to me on purpose not realizing I’m the same person, one can conclude she does this to every customer. I had a pickup order & I called to see how long it takes, she was so mad and shouted “hello” when she picked up. I explain to her I want to know how long my order would take but she told me that I am crazy and that there are absolutely no pickup orders. I repeated to her I did it for curbside pickup & she quickly responded again that there are no orders. I told her I did it on the app and would like to cancel since she was acting as if curbside didn’t even exist, and she said that on curbside orders it’s not possible to cancel, which made no sense due to her responses. She was so quick to talk back for me to stop talking and to talk over me in a very aggressive manner. Sandra definitely wants to intimidate others. Then I repeated my order to her twice and each time she was trying to cutt me off until she finally listened and her response was that my order “left loooong time ago”. I hung up the phone because I couldn’t believe how someone that willingly works at a job would want to purposely contradict the customer and pretend their order is non existent. Like I said Sandra is always rude to me and I’ve been coming for years but this is definitely the last time I will ever show up. Whoever owns this restaurant should probably pay more attention to her because this is harrasment and humiliation to the customer.
Ok once again, a hair in the burger. Just got back to work and had to throw it. I don’t know who works the grill on a weekday but it has happened more than once. I’m done so gross. Service Take out Meal type Lunch Price per person $1–10 Food: 1 Service: 3 Atmosphere: 3
avatar
Judy Powell
Source: google
2
A month ago
Oh my goodness! First they gave us some else's order. Then they left out our hash brown and my husband had to go inside to get it. After we left, we realized they got my sandwich wrong. Then we realized they gave me caramel iced coffee instead of vanilla. On top of that, no one even said thank you. I don't think we'll be going there any more. Service Take out Meal type Breakfast Price per person $1–10 Food: 3 Service: 1 Atmosphere: 1 Recommended dishes Hashbrown
Service Take out Meal type Lunch Price per person $1–10 Food: 1 Service: 3 Atmosphere: 3
avatar
Judy Powell
Source: google
2
A month ago
Service Take out Meal type Breakfast Price per person $1–10 Food: 3 Service: 1 Atmosphere: 1 Recommended dishes Hashbrown
I think McDonald's customer service is what you expect. One late night I tried to open the door but it was locked so I used the one on the other side. Ordered my food and waited. 2 customers came in and got their food. 2 girls came in by the door locked and an employee came running to unlock it. They even got free drinks while they waited for their food. Got their food and left. I walked to the front and asked for my order. The Hispanic guy in charge apologized and gave me the drinks I ordered plus an extra one. Why would I need a 3rd drink? I got my food in 17 minutes. If I were a lady.... I'm sure I would've been quickly taken care of like those 2 girls who came in after me. Food: 4 Service: 2 Atmosphere: 2
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