Title: Extremely Disappointing Experience at Louis Pastry: Poor Quality and Unprofessional Owner I recently had the unfortunate experience of ordering a cake from Louis Pastry, and I must say that it was nothing short of a letdown. The numerous shortcomings in both the cake itself and the unprofessional behaviour of the owner, Louis, left me deeply dissatisfied with my purchase. First and foremost, we specifically requested a Nutella flavoured cake, but what we received was a tasteless confection that completely lacked any hint of chocolate. It was disheartening to bite into a cake that failed to deliver on its promised flavour profile. The lack of effort and attention to detail in creating a cake that matched our expectations was highly disappointing. Adding to the disappointment was the frosting used on the cake. We had requested buttercream, but to our surprise, we were greeted with a low-quality frosting made with margarine butter instead of the high-quality butter that one would expect from a reputable pastry shop. This substitution not only compromised the taste of the frosting but also gave it an artificial and unpleasant flavour that overshadowed the entire cake. Furthermore, despite our request for a buttercream-filled cake, Louis decided to fill it with whipped crème fraîche instead. This sudden change without any prior notification or consent was unprofessional and showed a lack of regard for customer preferences. It completely altered the intended flavour and texture of the cake, leaving us even more dissatisfied with our purchase. To make matters worse, Louis had stored the cake overnight in the freezer, resulting in a cake that was icy and filled with unpleasant chunks of ice. The texture was far from enjoyable, and our guests were understandably disappointed. The decision to freeze the cake was a poor one, as it compromised both the quality and presentation of the dessert. When we brought these issues to Louis' attention, their response was shockingly unprofessional. Rather than taking accountability for the subpar cake and the mistakes made, Louis arrogantly dismissed our concerns. They claimed to have superior knowledge and techniques in the culinary field, disregarding our feedback and refusing to acknowledge their own shortcomings. This type of response is highly unbecoming of a professional and only served to worsen our overall experience. Moreover, in addition to the unsatisfactory cake, we also ordered additional cupcakes that had a noticeable bad egg-like taste. This further indicates a lack of quality control and attention to detail in Louis Pastry's offerings. Considering the high price we paid, a staggering $90, the quality and taste of what we received were far below expectations. It is disheartening to invest in a product that falls so short of its promised value. In light of the poor quality cake, the unprofessional response from Louis, and the additional disappointing cupcakes, I can not recommend Louis Pastry to anyone seeking a reliable and enjoyable pastry experience. The lack of culinary expertise, disregard for customer preferences, and unprofessional behaviour exhibited by the owner are significant red flags that can not be overlooked. I hope that Louis takes this feedback constructively and works towards improving both their products and customer service to provide a more satisfactory experience in the future.