It was one of the worst experience I had in Qatar the last 10 years.
We were 2 couples, where my best friend having his birthday and we wanted to surprise him.
I called the day before to ask if they have a particular cake, but they told me, they don't.
However, I asked them if I can bring a cake, from outside due to the occasion and mentioned also that it will be a very small cake.
Of course we will order our beverages from your shop.
They replied: No problem at all. You can bring whatever you like.
Long story short, when we prepared the cake and my friend blow the candles, we have been told that we can't eat that here and we shouldn't do this at all.
I was shocked, as they had already assured me the previous day, that we can. (If there is a specific policy and their staff failed to inform me properly, this is not my fault)
It wasn't only that. When we asked if we can talk with the Manager, we have been told that, we have to go to the reception and fill a complain form and he is not willing to come and meet us.
So, for a lounge of a 5 star hotel, where is located near to Khalifa stadium
(World Cup 2022 approaching)
and is serving a black tea for 40qr,
AT LEAST YOU MUST ACT AS A 5 STAR HOTEL.
They didn't even apologise to us and we requested at least 3 times for the complaint form. (They were not willing to give it)
So they succeed to ruin my friend's birthday surprise and our night out as well.
I totally recommend you to STAY AWAY from this lounge.
It is not worth the hustle.
Very bad service, food came cold after 50 minutes.
In particular, the waitress khadija was very indifferent and incompetent, bad staffing and no attention to details. Shouldnt be in a 5 stars hotel at all
Food: 1
Service: 1
