Jimmy John's Restaurant,Fast food in Stillwater

Owner not registered
Reviews
#136 From 201 in Stillwater
6.6
37 Review
Ambience
6.6/10
Food
6.6/10
Interior
6.6/10
Prices
6.6/10
Service
6.6/10
More details
Price & Cuisine
$$$ Fast Food, Sandwiches, Deli
Establishment type
Restaurant, Fast food
About
Guests don't highly appreciate sandwiches at this fast food. Jimmy John's offers food delivery for the convenience of its clients. According to the guests' opinions, the staff can be cool. A number of visitors think that the service is nice. But many people who use Google didn't give this place a high rating.
Reviews
37 reviews
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Leslie D
Source: google
10
A week ago
I ordered online and it was taking longer than normal for the delivery (over an hour). Called and manager was super nice and apologized and made it right. Service Delivery Meal type Dinner Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5
Ordered a sandwich at 10:53am at 12:20pm started to call the store to cancel- hung up on about 18 times - finally asked for the manager and he told me there are only 2 people working driver was late all sorts of things. I just said to cancel because I had an appointment and waiting on it was going way over my lunch hour. Wish I could say this was the first time - but I thought maybe the other ones were just an anomalie - wil not try again. Sad - I know they are no longer freakishly fast but rude and slow is a bad idea. And don't hang up on people repeatedly when they call- bad form Meal type Lunch Service: 1
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JL E
Source: google
6
5 months ago
The issues with this location are not with the staff, it's with whomever manages the location. The location has essentially no staff meaning deliveries and orders back up. I honestly try not to order from their location because every time I do there's only one guy behind the counter frantically trying to make orders and take orders at the register. A lot of the time they only have one delivery person working and they've got to do a lot of batch deliveries. For location right off campus the employee levels here are not sufficient in any respect. Food: 4 Service: 3
This place is the place I typically love to eat for lunch due to the taste of their #5 Vito sandwich. That fact coupled with the fact you can add and subtract things from your sandwich at your discretion makes for a great treasure of tastes. A big plus is the family like feeling you get from how the staff interact with each other and the customers; you truly can feel how they are unaffected by busy days.
I made an order through the app and an hour goes by, no sandwich so I call and they said sorry we’ll send it right out. When I do get it, they forgot my chips so I call back, the guy who answered apologized and said my meal was on them that night and I’d be issued a refund. Two weeks later bo refund so I call back, more apologies and again the assurance I’ll get it soon. Weeks go by still no refund. Call again same deal. That was 5 months ago and still no refund. The most irritating thing is not the bad service, is that they lied. The other location isn’t much better but better than this one.
If you want to order food to be delivered, don't order from Jimmy John's. I ordered online and it took over an hour and 15 minutes to get my lunch delivered. I called twice to check on the order. Both times I was told that the order was out for delivery. Reminder to self don't forget too bring your lunch. Service Delivery Price per person $1–10 Food: 2 Service: 1
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Khiana mae
Source: google
10
A week ago
the sweetest workers who know how to make your night!
This is my 2nd google review ever and its also for another JJ location. I had an issue with the JJ on Main in Stillwater which will be explained below. I called the location on Washington and talk to a gentleman in which I explained the situation. He said he would have their district manager call me. 1 hour later, I called back to say I had not heard from anyone. He then said, well he is probably busy. I said okay, can you give me the number to corporate? He said he did not know that phone number. I then asked for his name in which he stated he was not comfortable giving that to me. I said do you not want to give it to me because when I talk to your corporate, I am letting them know you refused to give me their number? He hung up on me. Why I even called the JJ above. I ordered 4 meals for delivery from the Jimmy John's in Stillwater, 602 N Main St. One of the sandwiches was missing so I called up there to have them bring it. No big deal, it happens. Well...when I called Morgan answered. I explained to her our delivery was missing a sandwich she acted very annoyed and said "LOVELY". I give her the information and she says very hateful "I know for a fact that sandwich was in that box because I packed that box and it was missing so I had them remake it". Stunned I replied with the same hateful tone that I unpacked the box and the sandwich is indeed not here, why would I call and say the drink/chips are here but no sandwich? She then tells me there is nothing she can do because she knows it was in there. After letting her know that was unacceptable she said when the delivery driver gets back, she will have him bring another one but it will be awhile because she is not sending another driver since the one who delivered is familiar with where it was delivered? It has now been 2 hour later, no sandwich. Service Delivery Meal type Lunch Price per person $10–20
This restaurant was efficient when first opening and quite some time afterwards. For a few months now we have had issues with our order. We have food delivered often to our office which is in very close proximity. Over and over the order is not correct. They leave the cheese off of a ham and cheese, you order mayo packets and they never come, the drink and/or chips is ALWAYS getting left behind at the restaurant and the delivery service has gone from Freaky Fast to not fast at all. This is not a review after a one time experience, but a review given after many attempts at giving it another try. Today topped the cake when we placed an online order at 10:40AM and set it up for a 12:00 delivery. It arrived at 12:25. When I called I was told my food was ready at the restaurant but they were waiting for a delivery driver to get back. It is always something. Food is usually good...occasionally extra dry bread.
Ordered 24 box lunches from this location on Saturday and when my employees called to check in and see if the order was ready, they told her they didn't have an order. She called both locations in Stillwater just to be sure and when she called they hung up on her twice. I called to see why they didn't have the order and the employee called me a liar and hung up on me. When they told my employees that they didn't have the food they had to order elsewhere and then ten minutes later I get a call that my order is ready.
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