If you don’t have at least 20-45 minutes to waste just to get the sandwich made, don’t order from here or come here. Even ordering online and they take FOREVER. Then after finding out 3 of my 4 (one of which was a hot one) sandwiches sat on the counter for 20 minutes while I waited for the 4th, when I asked why they sat there so long I was greeted with attitude from the employee with her asking “well we didn’t know, what do you want me to do?” Pretty much enough to say I won’t return to this Jersey Mikes. I’d also like the tip back that I paid when placing the order. Nobody earned it today.
Meal type
Lunch
Price per person
$30–50
Food: 3
Service: 1
Atmosphere: 1
perfect staff .always positive and energy is high. They suggested what bread would go well with our sandwich. In fact, we never had til we went recently and had tongo back for a 2nd sandwich it was that good .They cut the meats right there, and you can watch your entire sandwich be made .
Service
Take out
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Been here a couple times now. Usually my sandwich is made beautiful and correctly. Went there today and ordered my usual #9 mikes way. The man that made my sandwich did an extremely poor job to mine and all the people before me that i could see. He skimped out on my meat for the sandwich and didn't do the full amount. Threw all the toppings on, didn't care if they made it onto the sandwich or just the counter and called it good. Didn't spread the mayo on mine. The man who ordered before me, he did the same to him, didn't spread his relish at all. My sandwich looked like half of it had meat and toppings, the other half was just bread. That man needs to be retrained and also start taking pride in his work. He is a very tall dark man, not sure of his name. I hope this establishment starts to get more consistent on the people they train.
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 2
Shrinkflation is in full effect here!
My wife and I just needed a quick bite and were going to split one. That thing was so small! $10 for that?! It was shorter than a dollar bill, which is 6 inches long.
Meal type
Lunch
Terrible service. I was waiting to order for over 15 minutes when there were 3 staff. They just kept looking at me and ignoring. I had to walk out, I’ve heard good things but the service was really bad.
Service: 1
Atmosphere: 1
Placed an order online. It states my order would be ready at 2:56 pm. Drove to pick up sandwiches which were not ready. At 3:10, I was still waiting. I watched them make every sandwich for those in line and IGNORE the online orders. I asked about my order and was told they were swamped with grub hub orders and said mine was being made right now. Not a single order went out the door that was for grub hub, only those who came in to order. At 3:20 I again asked for my order and was told they were being made…I asked for my money to be credited or get me my sandwiches…again was told they were making them. Only after every person in line was taken care of were my sandwiches made. I got my online order at 3:35, exactly one hour since I placed it online! There were 5 employees working and NO ONE seemed to be in charge or know what was going on. SEVERAL other customers came in and had the same issue as me. This is the 2nd time getting my online order from this location with issues and won’t be going back. The least they could do was give a discount or a free sandwich but offered nothing for their poor service. I won’t be surprised when I hear this branch is closing!
Food: 4
Service: 1
Atmosphere: 1
When the Auburn location first opened it was great. The last few months it has been horrible. Sandwiches are just thrown together and are a mess and they been putting less and less on them. Just tried it once more tonight. We were the only ones there. The girl had to ask us 3 times what we wanted before she payed attention. Then the girl putting on vegetables put on vegetables not asked for. She said it's automatic. No just pay attention. When I got to cash register I asked for managers name she said why, I replied because I have to report the service is horrible and the Sandwiches are a mess. Her response it's Tedo but he is at another store for awhile. Well Tedo you better come back and retrain your people at your Auburn store. They don't have a personal qualities and are doing a terrible job. Our last trip here.
Service
Take out
Meal type
Dinner
I Called in my order for pick up ,John (employee)was rude, swore because the other phone was ringing and he hung up on me when I was not finished my order.
When my husband picked up the order they messed it up and overcharged! So sad because it is great food.
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 1
Atmosphere: 1
Recommended dishes
Sandwich
I have eaten at this location several times and it is always understaffed with unprofessional people. Service is slow, and for the price, not worth the wait. I could have gone next-door to Shaws and purchased all the sandwich fixings for half the price, made it myself, and still been done before these yokels.
Service
Dine in
Meal type
Lunch
Food: 2
Service: 1
Atmosphere: 1
Recommended dishes
Sandwich
First time at Jersey Mike's. I ordered a chipotle chicken sandwich which was amazing. The bread was light and tasty and the blend of grilled chicken and cheese was flavorful. The staff was fun and friendly. I will definitely return.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
