Went there today and ordered a fairly normal meal. Asked for extra cheese on one burger. Asked for extra cheese salt on fries. Got neither of those. Also didn’t get any lettuce on 3/3 burgers ( big Jack, bigger Jack x2) We also got all of our burgers smashed flat as well.
Tried to order in the app and order wouldn’t go through, went there instead and regret that decision. Definitely won’t be back, we live close enough to many other jacks that have been better experiences.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 1
We were greeted and served by the nicest young lady! Our food was hot and very good. She even gave our dogs a tiny treat! We love Jack's but we are going to stop at this one every time we pass it from now on! Great job!
Service
Take out
Meal type
Dinner
Food: 5
Service: 5
Atmosphere: 5
The chicken was dry as a bone . Fries so hard dog wouldn't eat them.. Didn't get our drink..
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 2
Service: 3
Atmosphere: 2
The food was sub-par at best, i took 2 bites of my burger and fed the rest to the dog. The sweetheart that took our order and money was awesome and kind, the one that gave us our food didn't talk at all and couldn't even grunt in our direction when i said thank you.
Service
Take out
Food: 2
Service: 1
Atmosphere: 2
To much salt I feel like they move to fast and forget to shake out there fries not to bad though and great customer service.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 5
Atmosphere: 5
Recommended dishes
Chicken Fingers
Rude and absolutely the worst attitudes around. When I walked I one female employee glanced at me and asked the drive thru employee why she didn't lock both doors. So apparently, me walking in made them mad. I wasn't greeted or welcomed. Instead the drive thru employee asked what I wanted. As I began ordering she started saying uh huh what else very loud and disrespectful. It was 7pm 11/2 no name tags 2 young girls with black hair need to be fired the way they behaved. When I asked them what I did to get the bad attitude they told me to go to another jacks down the road.
Service: 1
Atmosphere: 1
The so called little girl Ashley is suppose to be a manager and she is nothing but lazy sits in the office won’t take people’s orders I sat there 10 15 minutes she walks by coming out of the office I say we been standing here we’re trying our best in a real low voice I said so sitting there is your best really I asked the other girl who’s manager she said her and pointed at the girl who just said we’re trying our best wow your kidding me right so far from unprofessional being I have worked fast food my whole life and never seen a manager make there employees stop doing drive through to take somebody who been standing there waiting for there order to be took as long as I did so sad truly is and yea she said to the other girl I’m not gonna take there order go take them and she had too stop doing drive though then when I leave my boyfriend said she went straight back to the office sat her butt down yet again making all the others do work and not her. Y’all really need some real managers up in there so sad really is having theses kids run it and at least get one who isn’t so rude and disrespectful and don’t know what she’s doing.
Service
Take out
Meal type
Dinner
Price per person
$30–50
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Chicken Fingers
The place makes good food but the workers are rude. God forbid you misjudged the money you had to sped, and have to take something off at the window. I also ordered through doordash, to pick up my order myself, and they didn't see my order and made me wait 20 minutes for them to make 2 milkshakes and she was so ugly about having to do it. The blonde girl that I think was pregnant at one time. She's rude
Service
Dine in
Food: 3
Service: 1
Atmosphere: 1
Stopped in for breakfast and had biscuits and gravy with hash rounds. Everything was cooked to perfection and hot. Service was friendly and fast . Got the hostess to give us a tip on a doughnut shop. Super Jacks people and clean.
This is pathetic. I'm not saying all of the employees are bad, lazy, and rude. However, somebody is responsible for the constant mess ups, wrong orders, sloppy food, rude behavior, etc. I don't mind waiting in the long lines. But, when you get to the "may I take your order" part and all you can hear is employees talking, complaining, laughing with each other instead of listening to your order, getting it right and being courteous to the customer.... something isn't professional. Then when you get to the window, some employees are rude, cut you off or busy chatting with another employee. I can deal with that even. But.... every time you get your order, SOMETHING is wrong. You may find it before driving off. But, Most of the time it's either when you get to work, get down the road or get home to feed your family. I love Jack's or I used to. We live in West Point, it's so convenient. But, if this keeps up, I'll drive to cullman to get my food, my family's food!!! Or the local gas station.... it's a lot better service, nice employees and, lately, better food!!! Get it together West Point Jack's!!!
Service
Take out
Meal type
Other
Price per person
$10–20
