Where do I start? I'll just start this whole thing at the drive-thru, where a homeless guy was next to the curb sleeping. We pulled up to the menu board to order food, and the gentleman running the drive-thru kept talking over us and asking what we needed, so we ended up having to abruptly belt out " we're looking, please give us a moment!!" When we finally attempted to order, he just kept talking over us ,and so we would wait and order in between his questions about what we wanted to eat, we finally got to the window and waited and waited and waited, because it was one employee doing all the work while the other(s) walked and stood around waiting for the world to stop spinning!! We got our food and weren't actually surprised by what was given to us, knowing what we were seeing going on inside with the employees not wanting to even be there. I ordered a " Jack's Late Night Munchie Meal and my wife ordered a Chicken Teriyaki Bowl Combo," and I definitely have to say, all of it was straight fowl smelling, undercooked, cold grease filled garbage!!! My burger was supposed to be the ultimate bacon cheeseburger with onion rings, curly fries, and French fries. I got a very cold double cheeseburger ( cold hard grease around the patties), 4 onion rings, 1 curly fry, the rest being scraps, and a bunch of cold fries. My wife's Chicken Teriyaki bowl consisted of 3 small pieces of chicken, and underneath, it looked like waste from a panda express ( not the good waste either), an The egg roll was undercooked and looked like a cold mushy goo inside. Now, I know Jack in the box has never been the pinnacle of fast food royalty and is mostly looked at as the food of late night overindulgence from partying, but the food at this location will always be remembered as the " i don't know why i punished myself with that food ,even after you sober up trying to figure out what you got that left so much , all over the bathroom floor, in your friends backseat, and in the rose bushes by the front door!!. " this is a desperate last resort to filling your gut and wishing you would have waited a few more minutes to find something else kind of place.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
Of all the fast food places there are, even though Jack In The Box isn't everywhere like most of their competitors, JIB is my favorite. So why the poor review? I do my ordering online because it's easier for me and I rarely have a bad experience. Today was an exception. 1. I ordered for pick up and the lobby was closed even though it was 6:30 p.m. 2. I customize my orders and pay extra for said customized order and didn't get my orders customized. Look at the pictures. See the Jumbo Jack Cheeseburger that was ordered with only ketchup. We had to remove the pickles. See the inside of the Ultimate Cheeseburger with extra lettuce, pickles and grilled onions. I paid extra for the grilled onions and didn't get any at all. 3. The Sourdough Jack with extra pickles not shown was cold. So, if this is the normal standard for the Jack In The Box on Decatur and Tropicana, I strongly advise to avoid this location.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 2
Service: 2
Atmosphere: 1
