IHOP Restaurant,Fast food in Abilene

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Reviews
#269 From 417 in Abilene
6.8
26 Review
Ambience
6.8/10
Food
6.8/10
Interior
6.8/10
Prices
6.8/10
Service
6.8/10
More details
Price & Cuisine
$$$ American
Establishment type
Restaurant, Fast food
About
Many guests think that you can eat perfectly cooked bacon, rolls and hash browns here. Good crepes, waffles and French toasts are among the dishes to be tasted at this restaurant. According to the guests' opinions, waiters serve good coffee. IHOP is well known for its great service and friendly staff, that is always ready to help you. This place offers you reasonable prices for yummy meals. It's always a good idea to try something new, enjoying the cool atmosphere. But this spot hasn't gained a high rating from Google users.
Reviews
26 reviews
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I was craving breakfast, so we dropped into the iHOP. I had the build your own omelet that comes with 3 pancakes. My husband ate the pancakes, and I had the omelet. Everything was delicious and our waitress was very nice. Service Dine in Meal type Brunch Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5
Had to wait a good minute to get our food. Our host had to actually go to the back and make our meals for us. He was super nice and working his tail off trying to make sure food and customers were taken care of. It was pretty clean as well. Over all it was ok Service Dine in Meal type Breakfast Price per person $10–20 Food: 3 Service: 4 Atmosphere: 3
Service Dine in Meal type Brunch Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5
Ordered online for pick up. Was supposed to be ready at 11:20. I showed up at 11:30. Went inside and told them I was there for my ordered. The hostess came back and said it’s not ready. I said can you give me a little bit of a time estimate because it’s already 10 mins past pick up time. She was like no I don’t know. She was going to dismiss me and I said is it even in the works. She said no. Ummmm,,, that’s something that should be updated to the customer especially since it’s already 10 mins past the time of pick up. So sitting out in the car and have to wait an additional 20 minutes. Pretty irritated. Not to mention I am sitting here watching cooks and waitresses outside smoking. The place is packed and online orders are clearly backed up, shouldn’t be smoke break time. Edit— so waited for 40 mins out in my car went back in still not ready. The hostess came back and told me that they called to tell me that their waffle machine was down. I pulled out my phone and showed her, nope no call at all. She said she could replace the waffles with pancakes. I said no I would just like a refund because that was the whole reason we even attempted to eat there was for the waffles, rudely she said fine. She went to get manager, who didn’t even have the decency to come out and address the issue themselves, who told her he would set set refund. So I will have to wait 7 days for a refund on my money. Told her I would like something in writing saying the refund would be started. Because I have been down this road with this company in the past where they completely forgot to start the refund. She said she couldn’t give anything but to write my name and number down. Her attitude was terrible. I want someone to reach out to me in regards to this. I am out $45 for 7 days. And lost about an hr of my time today. Dealt with extreme unprofessionalism. Just wow! That is the sealed deal of our family never returning to this business. Food: 1 Service: 1 Atmosphere: 1
Service Dine in Meal type Brunch Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5
Had to wait a good minute to get our food. Our host had to actually go to the back and make our meals for us. He was super nice and working his tail off trying to make sure food and customers were taken care of. It was pretty clean as well. Over all it was ok Service Dine in Meal type Breakfast Price per person $10–20 Food: 3 Service: 4 Atmosphere: 3
Service Dine in Meal type Breakfast Price per person $10–20 Food: 3 Service: 4 Atmosphere: 3
Ordered online for pick up. Was supposed to be ready at 11:20. I showed up at 11:30. Went inside and told them I was there for my ordered. The hostess came back and said it’s not ready. I said can you give me a little bit of a time estimate because it’s already 10 mins past pick up time. She was like no I don’t know. She was going to dismiss me and I said is it even in the works. She said no. Ummmm,,, that’s something that should be updated to the customer especially since it’s already 10 mins past the time of pick up. So sitting out in the car and have to wait an additional 20 minutes. Pretty irritated. Not to mention I am sitting here watching cooks and waitresses outside smoking. The place is packed and online orders are clearly backed up, shouldn’t be smoke break time. Edit— so waited for 40 mins out in my car went back in still not ready. The hostess came back and told me that they called to tell me that their waffle machine was down. I pulled out my phone and showed her, nope no call at all. She said she could replace the waffles with pancakes. I said no I would just like a refund because that was the whole reason we even attempted to eat there was for the waffles, rudely she said fine. She went to get manager, who didn’t even have the decency to come out and address the issue themselves, who told her he would set set refund. So I will have to wait 7 days for a refund on my money. Told her I would like something in writing saying the refund would be started. Because I have been down this road with this company in the past where they completely forgot to start the refund. She said she couldn’t give anything but to write my name and number down. Her attitude was terrible. I want someone to reach out to me in regards to this. I am out $45 for 7 days. And lost about an hr of my time today. Dealt with extreme unprofessionalism. Just wow! That is the sealed deal of our family never returning to this business. Food: 1 Service: 1 Atmosphere: 1
Food: 1 Service: 1 Atmosphere: 1
avatar
Kim Clark
Source: google
10
A month ago
We ate here a year ago and the service and food were both horrible! We decided since we were in town, we would give them a second chance. I’m so glad we did. From the hostess, Jen to the waitress, to the bus boy, James and Stephanie - they were fantastic! I can’t wait to come back to ihop in Abilene. Service Dine in Meal type Breakfast Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5
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