We stopped on to the pharmacy for my adult son. They were packed but handled everyone with speed and efficiency. They aren't my regular pharmacy but if you need one they are worth the look.
Then we thought we'd pick up a bit of take out. We went to pay and the young lady literally side stepped us to say.. I think this is on sale. Sure enough she spotted the sale sign that we didn't and saved us plenty. Great job!
Do not bring children here.
I went back and forth on whether to post this but I've decided to because I now have an $1,085 ER bill to pay for my 15mo daughter because this Hy-Vee did not keep their nursing mother's room clean/free of marijuana edibles.
The store is nice enough itself and the staff is good enough too. But in the 30sec I put my child down in their nursing mother's room to set up the changing table, she managed to find and consume a small edible. SHE IS OKAY, but it was a long night back and forth with our pediatrician, and poison control, and the ER doctors.
On top of that, when they called me after the fact, they literally just said "calling to make sure she's okay" and hung up without taking any ownership of what happened - despite the fact that that room is kept locked except for when requested for entry by parents. So to me, that suggests that either a mom was getting high in there, or an employee... You do the math on what's more likely.
I escalated my complaint to corporate when I was dissatisfied with that call from the store manager, and received a second call from a store director. This time they said they were taking is seriously and that they had had it professionally cleaned and had a pending investigation, which is progress, I guess. But at the end of the day, included absolutely no attempt at guest satisfaction recovery. I'm thrilled that, in theory, they're doing what they can to make sure it doesn't happen again to someone else (the only reason I'm giving them 2 stars), but I now owe over $1000 to St John's because of HY-VEE'S neglect. Again, this wasn't a bathroom, but a locked nursing mother's room. If there was EVER a private space in public that it should be safe to momentarily put your child down, it should be there, and they failed. And frankly, endangered my daughter.
Do not risk your children here if you have to turn your head for even a moment. They simply do not keep their store clean enough to be safe.
I really enjoy the options available for different dietary preferences. The ability to get something to eat before shopping is a nice touch. Bulk is best so their self dispensing section is nice. A little high on pricing though.
Fabulous grocery store with many different breeds. The walnut raisin bread is amazing. Their hot soups and pizza are great. Their salad bar is over the top.
Mostly good. No person in donut section. Found another lady who got my 2 donuts. Didn't seem happy about it. Possibly has had to cover too often.
Another area not covered,had to get staff.
I still like choices.
Hyvee really did a great job today. It was a well organized event. The staff checked on our table consistently, the food was good, and everyone was so nice. Way to go!
I go to hyvee almost every week it’s convenient. It’s close they have good stuff, I usually just like to get in get out so I use self checkout most of the time so I don’t have to wait in line or talk to people. But i’ve noticed almost every time I’m at self checkout the employees are standing very close looking over my shoulders. Now i’m not blaming the employees they are just doing their job. I also overheard a trainer tell a new employee to stand very close to the customers, it’s honestly very uncomfortable.
