We come often. The tea is phenomenal. The staff is the best. We love going inside and making our own tea because if it's wrong, it's my own damn fault. Today, we were running late and for the 3rd regretful time, I swung through drive-through. The other 2 times, our drinks were wrong. So I simply asked for a gallon of 1/2 sweet raspberry and 1/2 sweet blueberry. The gal said it was called "something" and I said, "What? No! Half and half, Blueberry and Raspberry." It wasn't complicated. The gallon was marked "Other: BBS"
Not sure what that means but it's straight Blueberry.
3/3 times now my SIMPLE order was wrong.
Drive through sucks. I waited 25 minutes DURING happy hour once and they checked me out at 4:01 and wouldn't honor the price.
Go inside and service yourself if you want your actual tea the right way! We spend over $100/week here.
Swung by earlier and bought a gallon of tea; come to find out it had a leak. I had to go back so i could exchange it and when i told the cashier about it, the guy still asks me for a receipt... he exchanged it but boy was that agitating, some of the places are just inconsiderate of their customers. My wife loves this tea but boy am i going to be resistant on returning.....
I tell them light ice every time and they end up giving me more ice than tea . Didn’t get to notice till after i get to work . She also repeated the order twice back to me and i still receive extra ice
This franchise has been needed forever!!
I love tea! And almost everyone I know from the south drinks tea in some form or another. This restaurant is a dream come true! They have many craft teas and old favorites. Lemonades and (occasionally) root beer tea!
Best part is you can sample before you buy. Like 31flavors without the guilt.
LOVE IT!
I really cannot reccomend this HTeaO anymore. This last order was really bad. The staff can be rude. We ordered through the app and they gave us the wrong tea. When I noticed we got the wrong one I called so I could get the correct one and see what to do. They closed 3 hours early (That happens at this location, you never really know when they close for sure or are even open...its disorganized). I called and a guy answered and basically told me I need to bring it back, plus my receipt. Fortunately it was through the app so I will have the receipt and he will know I am not lying trying to get a free half gallon. I guess that must be a thing. Anyways, probably will go ahead and stick with Kermit hwy or the HTeaO off JBS. Your experience may be different with this one but my last few times here were pretty rough. Really long wait times also if you get coffee or order online.
I just had the worst experience at this place yesterday. I went to the drive thru and ordered two iced coffee. For some reason they always taste different so I don’t they don’t follow the recipe. I told kindly the guy that my coffee had no taste at all but just coffee and milk. Apparently the guy that made it came and was very rude and said that there was nothing wrong with the coffee and he was gonna try it. He came back again and said they had no time for that and they were closing. He gave me the worst attitude. I hate being rude to employees or costumers. On top of that he closed the window on my face while I was still taking. I’m not sure if he that on purpose but he didn’t close the drink right and it spilled all over my car. I came back to today to complain. The manager did not seem professional at all the only thing she said was “I’m sorry” and she had nothing else to say. I come very often to this place and it upsets me so much because after that I don’t think I’ll come back. By the way the guy that was rude used to work at CPL Ray’s and he quit and left his coworker making a bunch of coffees by himself. So that says a lot about him and his attitude.
